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4 Biggest Pains of Documentation in ServiceNow – And How to Fix Them

Let’s face it, documentation can be a real pain. It’s one of those things you know you should be better at, but it’s hard to make yourself do it. Like exercise or eating broccoli. Maybe you’ve had an experience where documenting something in your ServiceNow instance would have saved you, and that’s why you’re here, … Continued

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5 Ways ServiceNow Makes HR Easier

Managing human resources is no small task. Your day-to-day responsibilities have an enormous effect on the overall success of your organization –  training and development, compensation and benefits, employee relations, recruitment, and the list goes on. We know how important your role is, and how challenging it can be. That’s why we’ve put together this … Continued

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Tab-Style Menu for Simple Lists

Enhancing the Simple List widget with user-friendly navigation One essential and often under-appreciated feature of every self-service portal is the My Tickets page. This is usually as simple as one list of open tickets, whether they be incidents, requests, or maybe a unified list. However, often enough I come across the need to display multiple … Continued

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Add a Background Image to Your Homepage

Do you have a killer image that would look awesome as the background of your portal? Well, follow these easy steps to make it a reality. Step 1: Find and click on the Service Portal Configuration module in the navigator. Step 2: Click on Designer. Step 3: Look for your homepage in the list and open it. … Continued

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Mobile Menu Header Icon CSS Fix

Here’s a quick and clean fix for something you may encounter if you try giving a white background to your header nav element. To illustrate this, I’ll walk through the steps you may have taken to encounter this problem in the first place, then show you how to fix it with some custom CSS. 1. Click … Continued

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Fine-Tuning Portal Column Responsiveness

Learn how to make your column responsiveness behave exactly as you want. Skills you will learn in this post: Service Portal column configuration CSS Bootstrap grid theory Service Portal lets you create responsive layouts with a click and a drag, and it’s never been easier. But what do you do when the grid options available … Continued

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Custom Options for a Semi-Editable User Profile

Customize your User Profile widget to selectively allow editing of the profile fields, and to include a catalog link at the bottom. Things you will learn in this tutorial: Clone a widget Create custom options Modify HTML template with custom options The new user profile in Service Portal looks great. Add in the editable fields and it … Continued