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WEBINAR: Building a Service Portal Widget from Scratch

ServiceNow’s Service Portal is changing the way organizations interact with both employees and customers, making service management automation easier and more accessible. However, in order to customize Service Portal to fit the needs of your unique organization, there are a few things you will need to know first. Watch our webinar presented by the Portal … Continued

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WEBINAR: RansomWare vs ServiceNow – Fighting the Latest with the Greatest

RansomWare may be trending in the headlines but it is only one of many threats faced by your organization. The Security Operations suite in ServiceNow empowers your operational teams and provides visibility into your company’s environment for eliminating old breaches and being ready for what’s next. Join Cerna Solutions on June 15th to learn what … Continued

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ng-repeat: Demystifying AngularJS and Service Portal

The Demystifying AngularJS and Service Portal is a series for anyone interested in taking short, deep dives into the world of AngularJS in Service Portal, and most ideal for those with little or no experience. ng-repeat In this post, we’ll explore the AngularJS directive ng-repeat. A directive is a bit of functionality that can easily be included … Continued

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Automated Test Framework Is Here, Now What?

ServiceNow’s Automated Test Framework (ATF) was released in Istanbul, and it’s a good solution for those looking to test forms within the ServiceNow platform. In this blog, we’ll present its advantages, its limitations, and what to do if you need to test more than forms within ServiceNow.   Advantages of ATF ATF allows you to … Continued

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How to Manually Configure Widget Options

In this post we are going to take a meandering walk through an example of widget instance options. You will learn: How HTML templates use widget options to conditionally display elements. How to use a Chrome extension to inspect the scope of widgets options. How to manually format JSON code for a widget option. If … Continued

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How Do ServiceNow Integrations Go Wrong?

Integrations are invaluable within ServiceNow. They make life so much easier and save you precious time. But sometimes the things that are designed to make life easier, can actually make it more difficult. Like when integrations go wrong… Common Pitfalls Made While Building Integration   1. Failing to Scope Properly Ahead of Time Before you … Continued