An Introduction to ServiceNow Link Generator

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Use ServiceNow’s often overlooked Link Generator tool to easily create deep links within the ServiceNow application. This can be used to enable service managers to promote user engagement with relevant content outside of your system, as well as improve the user experience within ServiceNow.

Cerna’s Will Smith walks you through this simple process, as well as how to overcome a few common obstacles, to help you get started creating and embedding easy to use deep links directly on the platform.

Sample code used:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === ”) {
return;
}
if (/^https?:\/\//.test(newValue) == false)
g_form.setValue(‘base_url’, ‘https://’ + newValue);
if (/\/$/.test(newValue) == false)
g_form.setValue(‘base_url’, newValue + ‘/’);
}

About the author: Will is a deep thinker who enjoys all things nerdy. He’s a frequent blogger, presenter, and podcast panelist for Cerna Solutions, with a unique gift for creative problem solving and crafting outstanding customer experiences.


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