Sr. Engagement Manager - ServiceNow® Consulting
Cerna Solutions, LLC is an organization whose mission and focus is to provide solutions and services focused in the Information Technology Infrastructure arena. Cerna Solutions offers a range of solutions, whether they be our own products or products developed by our partners. We have listened to our customers and selected solutions which provide immediate value and a tangible ROI.
Cerna is a fast paced, rapidly growing organization. To support our growth, we need an energetic, focused and driven individual who can take on the task and responsibility of growing a sustainable product and consulting organization. This is an opportunity for the chosen individual to grow a business and advance their career.
The ideal Sr. Engagement Manager candidate will have extensive experience working with ServiceNow customers, and have proven success estimating and managing scope, schedule and cost. The candidate should have extensive knowledge with ITIL and ServiceNow. The candidate will be fluent with current project management methods (agile, waterfall, etc.) and know when to apply each to specific project needs.
Act as ServiceNow expert and consultant to communicate Cerna’s unique approach to fulfilling requirements
Provide the single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfaction
Coordinate, manage and ensure completion of all project tasks
Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered
Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement
Provide day-to-day support in a highly cross-functional organization. Be a “go-to” authority for the functional team on deployments and projects
Contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements. Drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences
Travel to customer sites as needed
5-7 years previous experience in an Engagement Manager/Project Manager role
Project estimation experience
Ability to clearly communicate to both technical and non-technical stakeholders
Proven project history maintaining high customer satisfaction in complex environments
Working knowledge of ServiceNow and ITIL
Proficient with MS Office and other productivity and project management solutions
Strong history of problem solving
Candidate must be located and eligible to work in the United States
Competitive salary and bonus plan
Healthcare, Vision, and Dental Plans
Identity protection membership
PTO, including sick and holiday pay
Remote working options
Cerna Solutions, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cerna Solutions, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cerna Solutions, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cerna Solutions, LLC’s employees to perform their job duties may result in discipline up to and including discharge.
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