Sr. Engagement Manager - ServiceNow® Consulting

Company Overview

Cerna Solutions, LLC is an organization whose mission and focus is to provide solutions and services focused in the Information Technology Infrastructure arena.  Cerna Solutions offers a range of solutions, whether they be our own products or products developed by our partners.  We have listened to our customers and selected solutions which provide immediate value and a tangible ROI.

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Cerna is a fast paced, rapidly growing organization.  To support our growth, we need an energetic, focused and driven individual who can take on the task and responsibility of growing a sustainable product and consulting organization.  This is an opportunity for the chosen individual to grow a business and advance their career.

Job Description

The ideal Sr. Engagement Manager candidate will have extensive experience working with ServiceNow customers, and have proven success estimating and managing scope, schedule and cost. The candidate should have extensive knowledge with ITIL and ServiceNow. The candidate will be fluent with current project management methods (agile, waterfall, etc.) and know when to apply each to specific project needs.

Responsibilities

• Act as ServiceNow expert and consultant to communicate Cerna’s unique approach to fulfilling requirements

• Provide the single point of contact for customer projects, demonstrating exceptional communication and ensuring the highest level of customer satisfaction

• Coordinate, manage and ensure completion of all project tasks

• Lead status calls, project meetings, and other client and stakeholder meetings to ensure project outcomes are successfully delivered

• Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement

• Provide day-to-day support in a highly cross-functional organization.  Be a “go-to” authority for the functional team on deployments and projects

• Contribute to the growth of our company by helping to build out collateral, improve existing methodologies, conduct internal training, and develop best practice improvements.  Drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences

• Travel to customer sites as needed

Qualifications

• 5-7 years previous experience in an Engagement Manager/Project Manager role

• Project estimation experience

• Ability to clearly communicate to both technical and non-technical stakeholders

• Proven project history maintaining high customer satisfaction in complex environments

• Working knowledge of ServiceNow and ITIL

• Proficient with MS Office and other productivity and project management solutions

• Strong history of problem solving

• Candidate must be located and eligible to work in the United States

Benefits

• Competitive salary and bonus plan

• Healthcare, Vision, and Dental Plans

• 401K eligibility

• Identity protection membership

• PTO, including sick and holiday pay

• Remote working options