Updated: 2 days ago

Our experts have compiled a list of notable improvements to Service Portal in the Paris Release of ServiceNow. Watch the video for a full rundown of each feature, presented by Alexa Guerra.

External User Self-Registration

00:34 in the video

This is a feature that our clients have requested in the past. With the Paris release of ServiceNow, external user self-registration is now available for Service Portal out of the box. Administrators can create custom forms that link that to specified portals with unique workflows. This feature allows unauthenticated users to submit a form.

View the ServiceNow documentation

Standard Ticket Page

03:34 in the video

The Paris Release of ServiceNow includes a much-needed facelift to the standard ticket page. Sporting a new user interface and a dynamic back end, service portal administrations will be thrilled to have more configuration options at their figure tips with Paris.

View the ServiceNow documentation

Delegated Request Experience

06:53 in the video

This new Paris feature allows end-users to request items and services on behalf of multiple users within a single request in Service Portal.

Things to note: The multi-user request experience is not available for a record producers or order guides. Also, if a two-step checkout is enabled, the delegated request experience is not supported.

View the ServiceNow documentation

Portal Analyzer

08:38 in the video

This new Paris feature provides a summary of all widgets that appear on Service Portal pages. This data can be used to better understand widget customizations, unique user visits, and page usage.

View the ServiceNow documentation

Two New Service Catalog Variable Types

10:14 in the video

1: Attachments

Easily add an Attachments button anywhere in a form. This gives administrators more control over where to place attachments within a form, without creating clunky custom variables.

View the ServiceNow documentation

2: Rich Text Label

A new addition to the visual toolbox, now there is a quick way to create styled text. The rich text editor enables the addition of images with forms, along with text that can be bolded, italicized, underlined, and much more.

View the ServiceNow documentation

Related: Reusable Custom Display Styles for Service Portal Announcements

Interested in improving your end-user experience?

No matter where you are on your maturity journey, Cerna Solutions has you covered when it comes to Self Service on the Now Platform. Recognized as a ServiceNow Elite partner, we are 100% US-based ServiceNow professionals who specialize in Service Portals. Our approach to developing engaging user experiences has earned us a repeat customer rate of 90%, and a Customer Satisfaction Score of 4.8/5. Learn more about our Service Portal experience or contact us for more information today!

Date: Wednesday, November 4th, 2020

Time: 10:00am to 11:00am PST

Register for the Webinar

Join us on November 4th to see how ServiceNow Integrated Risk Management (IRM) simplifies the Policy and Compliance, Risk, and Audit workflows for both IRM teams and business stakeholders.

ServiceNow’s Integrated Risk Management suite allows Governance, Risk, and Compliance professionals to quickly assess and prioritize objectives while simplifying communication between business units. Cerna Solutions will showcase how consolidating risk and compliance data into ServiceNow's IRM suite of applications streamlines GRC functions and encourages communication across the business.

Join us to learn more, including:

  • How ServiceNow gives your users direction in a centralized workflow

  • How ServiceNow improves the experience for employees and drives organizational buy-in

  • How to engage stakeholders with critical ServiceNow IRM features

  • How to level up the user experience with user-based views for integrated risk


  • An introduction to ServiceNow Integrated Risk Management

  • A conversation about IRM maturity

  • How to improve communication with stakeholders

  • Using ServiceNow to consolidate risk and compliance data into one aggregated view

| Related: From Reactive to Managed - Understanding Integrated Risk Management

Updated: 2 days ago

ServiceNow App Store offers a huge variety of enterprise workflow applications built by certified partners and solution providers that complement and extend ServiceNow expertise. Think of the Store as a marketplace for both paid and free apps, including integrations developed and deployed on the ServiceNow Platform. The ServiceNow Store is home to over 300 applications and integrations, and while it is quite easy to navigate, we often hear from our customers: “What are the top applications in the ServiceNow store?”

Our experts have weighed in, here are the Top 5 ServiceNow Applications:

Source: ServiceNow App Store

1) VividCharts

VividCharts is an advanced data visualization and presentation platform developed on ServiceNow. It allows customers to present live data visualizations through engaging formats and delivery vehicles without exporting data to external tools. VividCharts offers an extensive library of over 60 chart types for all your data visualization needs. The best part: VividCharts is highly customizable and comes with pre-built dashboards and infographics ready for customers to deploy on day 1!

The Service Management team at Intuit a global software company that specializes in developing and selling financial, accounting, and tax preparation software saw VividCharts as a platform that could accelerate their ability to deliver value back to the business while eliminating redundant, manual work for their world-class talent.

View VividCharts on the ServiceNow store

Source: ServiceNow App Store

2) PhishBait

PhishBait is an automated Email Phishing simulator developed on the ServiceNow platform. It enables customers to automate and recreate fake phishing activities in corporate environments to provide detailed reporting on the open rate and click rate trends organized by user groups.

How it works: Educate your employees on the latest phishing risks and techniques by sending out automated fake phishing email campaigns to your users from “fake” email accounts. Once the user clicks the link in the phishing email, ServiceNow will automatically log this activity and provide valuable feedback to management teams from areas of the business that might need training on identifying and avoiding phishing attacks.

View PhishBait on the ServiceNow App Store

Source: ServiceNow App Store

3) Best Practice Engine

Best Practice Engine is one of the best-rated applications on the ServiceNow App Store. Why? It provides a real-time code quality assessment which allows customers to seamlessly automate their code inspection. The Engine identifies process deficiencies in your ServiceNow instance and suggests ways to improve the quality of customer instances and increase the speed of development efforts. This app also allows customers to monitor and control development activities. Altogether, Best Practice Engine has been proven to reduce the need for manual code reviews (which often lead to human errors) all while proactively improving the quality of system and support efforts.

View Best Practice Engine on the ServiceNow App Store

Source: ServiceNow App Store

4) PlatCore LMS

Learning Management Systems are in high demand, thanks to the remote nature of most onboarding, knowledge sharing, and training processes. PlatCore is a Learning Portal that allows customers to leverage their existent ServiceNow investment and transform training processes by centralizing courses, thereby improving data integrity and reporting. With PlatCore it is easy to create customized training workflows for the entire organization. Host your training materials and requirements including courses provided by third-party companies in one single source of truth.

PlatCore consolidates the learning experience into a single learning portal, which elevates the learning experience for employees, training stakeholders, and compliance teams. It makes monitoring training and compliance requirements easy.

View PlatCore LMS on the ServiceNow App Store

5) Email Builder

Email Builder is one of the newest additions to the ServiceNow App Store. It transforms the way notifications are handled on the ServiceNow platform. With about a million out-of-the-box notifications that require configuration, it is no easy feat creating consistent and engaging ServiceNow notifications. It takes time to optimize all those notifications for multiple devices and email clients. Add in a rebrand or acquisition to the mix, and now you have a real notification nightmare!

Cerna Solutions’ team of ServiceNow UX experts developed Email Builder from the ground up for one of our international clients. This unique application helps customers create notifications that inspire action. With tailored messaging, that is easy to create, save, and customize. ServiceNow administrators can now drag and drop email elements in an intuitive email builder. Bonus: Quickly apply design changes across a swath of notifications. (Notification nightmare — solved!)

Learn more about Email Builder and request your free trial today!

Need help finding the right solution for you?

No matter where you are on your digital transformation journey, Cerna Solutions has you covered when it comes to managing applications, integrations, or any other solutions on the Now Platform. Cerna Solutions is a 100% US-based ServiceNow Elite Partner with authoritative expertise spanning the entire Now Platform. Each member of our team is carefully selected to help us deliver exceptional digital transformation experience in IT, Security Operations, Human Resources, Customer Service Management, and beyond.

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