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Insight Live: Healthy CMDB, Happy CMDB

Download Presentation Slides Join the experts at Cerna Solutions as we discuss all things ServiceNow® in a live video podcast. In this episode, we discuss how to evaluate the health of your CMDB, as well as which best practices to adopt to promote health early on. Learn the best ways to prevent complications with your … Continued

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WEBINAR: How Will AI Impact Your Organization in 2020?

Gartner released their “2019 CIO Survey: CIOs Have Awoken to the Importance of AI¹” this past January. In their report, Gartner revealed that the percentage of enterprises deploying AI had tripled over the prior three years. In addition, they cited that chatbots had displaced fraud detection as the top use of AI. As we approach … Continued

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Client Insight: The Leading Real Estate Marketplace

You’re not alone. Service Catalog bloat is a thing. It’s real. We all start with good intentions and guiding principles about what gets in the catalog, how to organize the things, and how to name them. Then Day One happens. People see the power of our catalog, accessible through a whiz-bang portal and they want … Continued

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Developer Menu Webinar Follow Up: The Ultimate Service Portal Dev Menu

Hey Service Portal land, here’s a follow-up post for the SN Ask the Expert webinar I did on August 6. In case you missed it, you can watch it here: [embedyt] https://www.youtube.com/watch?v=UyqmFX0CJvw[/embedyt] I demonstrate in the webinar how to build a portal side nav with several really cool features, like impersonation, quick record links, and … Continued

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CERNA PODCAST LIVE: Episode 7 – Understanding CapIO and ATF (Automated Test Framework)

In this episode, we explore ServiceNow’s latest update release, Madrid, and how new features and changes could affect your business. Register to watch live as we answer your questions, review critical information that you need to know before jumping into the latest release, and share why we’re so excited for ServiceNow’s latest and greatest offering.

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Featured Service Portal – Purchasing Requests Simplified

One of the things we love most about the NOW Platform and Service Portal plugin is the ability to create awesome user experiences for complex business requirements. A recent custom app and portal we built is a great case in point. This customer needed to: Reduce the time it takes to turn purchase requests into … Continued

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CapIO Triggers & Notifiers (VIDEO) – Automating ServiceNow Testing with Your Business

CapIO’s Trigger and Notifier features work together to integrate automated testing for ServiceNow into your organizations pre-existing processes and business solutions. Connecting ServiceNow development with other areas of your business saves significant time and promotes better results in your development process. Discover More: Request Info CapIO Product Page Download Overview Other CapIO Resources Contact us … Continued

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CapIO Data Driver (VIDEO) – Repetitive Automated Test Building Made Easy

CapIO’s Test Case Data Driver is a critical component for simplifying and accelerating the process of repetitive test development. This can be done by reducing the number of tests that need to be written while offering greater test coverage across the ServiceNow platform. This results in less effort and increased efficiency for your testing and … Continued