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Keeping Core Data in Sync Between ServiceNow® Environments

It’s a developer’s worst nightmare.  You’ve spent weeks, maybe months perfecting your latest roll-out.  You’ve got your workflows, forms and fields all in order and everything works perfectly in dev.  You push your sets and do a couple of tests and…wait a minute.  Why isn’t anything assigning to the right groups or people?  All of … Continued

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CERNA PODCAST LIVE: Episode 4 – Spooky ServiceNow Problems and How to Solve Them

Join the experts at Cerna Solutions as we discuss all things ServiceNow in this live video podcast. In this episode, our ServiceNow experts will be telling spooky stories of common and not-so-common problems faced by ServiceNow professionals, including complications with Agile methodology, update set migrations, and Service Portal widgets to name a few. In This … Continued

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5 ServiceNow® Update Set Errors And How to Get Around Them

We’ve all been there. You’ve done all the work, you’ve debugged and perfected your code, you’ve collected your precious updates into an update set and moved it to the next instance up and then… BOOM! Your ServiceNow update has problems. Fear not! The truth is, most update set problems look scarier than they are. In … Continued

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CERNA PODCAST LIVE: Episode 2
Tackling ServiceNow® Platform Governance

Join the experts at Cerna Solutions as we discuss all things ServiceNow in a live video podcast. In this episode, we discuss the benefits and the struggles of building a platform governance practice for ServiceNow, and showing you a few steps necessary to develop a plan that works for your business. In This Episode, We … Continued

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Personalizing the Portal Experience With Favorites

What you’ll learn in this post: How to use an angular directive to make a reusable link to add/remove an item to their favorites list. How to use an angular service to provide reusable client scripting to your widgets. How to use a scripted REST API when a widget server script isn’t available. How to … Continued