featured

Custom Service Portal Loading Page – From Awful to Awesome

Learn how to customize the default Service Portal loading page By Jeff Pierce, Service Portal Practice Manager @ Cerna Solutions I love everything Service Portal has to offer. I mean, who doesn’t? I’m quite impressed by all the thought and design that went into it. But like everything good, nothing is perfect. Exhibit A – … Continued

featured

ng-class: Demystifying AngularJS and Service Portal

ng-class: Demystifying AngularJS and Service Portal This series of blog shorts is intended for those who have little to no experience with AngularJS. We will take little bites into the world of Service Portal and AngularJS, demystifying it piece by piece. In this post, we’ll learn how to dynamically add a class name to an … Continued

featured

Data Collections: Demystifying AngularJS and Service Portal

Data Collections: Demystifying AngularJS and Service Portal This series of blog shorts is intended for those who have little to no experience with AngularJS and custom widgetry. We will take little bites into the world of Service Portal and AngularJS, demystifying it piece by piece. In this post, we’ll look at how a list of … Continued

featured

Portal Pet Adoption and Thoughts on Modals

I hosted a webinar back in July where we built a not-so-simple Service Portal widget from scratch. If you haven’t seen it, check it out here. For those of you looking for the code, your wish has been granted. I’ve posted below the HTML, Client Controller, Server Script, and CSS for the main widget and … Continued

featured

RIP CMS, a Eulogy From a Devoted Friend

Something jogged my memory as I ordered coffee this morning… and as I sat down in the cafe, I thought of you, CMS. I built my first CMS portal in 2010. At that time there was no ESS template, there was no documentation, no blogs by experienced developers, and no community of fellow enthusiasts. In … Continued

featured

ng-repeat: Demystifying AngularJS and Service Portal

The Demystifying AngularJS and Service Portal is a series for anyone interested in taking short, deep dives into the world of AngularJS in Service Portal, and most ideal for those with little or no experience. ng-repeat In this post, we’ll explore the AngularJS directive ng-repeat. A directive is a bit of functionality that can easily be included … Continued

featured

How to Manually Configure Widget Options

In this post we are going to take a meandering walk through an example of widget instance options. You will learn: How HTML templates use widget options to conditionally display elements. How to use a Chrome extension to inspect the scope of widgets options. How to manually format JSON code for a widget option. If … Continued

featured

Tab-Style Menu for Simple Lists

Enhancing the Simple List widget with user-friendly navigation One essential and often under-appreciated feature of every self-service portal is the My Tickets page. This is usually as simple as one list of open tickets, whether they be incidents, requests, or maybe a unified list. However, often enough I come across the need to display multiple … Continued