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Client Insight: The Leading Real Estate Marketplace

You’re not alone. Service Catalog bloat is a thing. It’s real. We all start with good intentions and guiding principles about what gets in the catalog, how to organize the things, and how to name them. Then Day One happens. People see the power of our catalog, accessible through a whiz-bang portal and they want … Continued

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Developer Menu Webinar Follow Up: The Ultimate Service Portal Dev Menu

Hey Service Portal land, here’s a follow-up post for the SN Ask the Expert webinar I did on August 6. In case you missed it, you can watch it here: [embedyt] https://www.youtube.com/watch?v=UyqmFX0CJvw[/embedyt] I demonstrate in the webinar how to build a portal side nav with several really cool features, like impersonation, quick record links, and … Continued

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Featured Service Portal – Purchasing Requests Simplified

One of the things we love most about the NOW Platform and Service Portal plugin is the ability to create awesome user experiences for complex business requirements. A recent custom app and portal we built is a great case in point. This customer needed to: Reduce the time it takes to turn purchase requests into … Continued

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Featured Service Portal – Enterprise Comfort

Take a look at this custom Service Portal that was recently built for a long-time customer. This portal is designed to support at least 8 departments of services, and is custom-tailored to a bevy of advanced requirements.

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7 Ways to Increase Portal Adoption (with the portal you already have)

It happens. You planned and perfected an amazing Service Portal in ServiceNow. You followed every best practice and met every requirement that was asked of you, and then some. It’s beautiful. It’s modern. It’s intuitive. And no one is using it. The benefits of a well-made Service Portal are HUGE! Enabling your users through self-service … Continued

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Personalizing the Portal Experience With Favorites

What you’ll learn in this post: How to use an angular directive to make a reusable link to add/remove an item to their favorites list. How to use an angular service to provide reusable client scripting to your widgets. How to use a scripted REST API when a widget server script isn’t available. How to … Continued

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Advanced Widget Techniques with REST API and Angular Providers

Perhaps the most important skill to have as a service portal widget developer is the ability to create reusable script components. Some call it cleanliness, some call it poetry… but whatever you call it, developing easily reusable scripts results in more fun coding. Furthermore, it leads to scalability and stability in your work. In this … Continued