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Personalizing the Portal Experience With Favorites

What you’ll learn in this post: How to use an angular directive to make a reusable link to add/remove an item to their favorites list. How to use an angular service to provide reusable client scripting to your widgets. How to use a scripted REST API when a widget server script isn’t available. How to … Continued

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Advanced Widget Techniques with REST API and Angular Providers

Perhaps the most important skill to have as a service portal widget developer is the ability to create reusable script components. Some call it cleanliness, some call it poetry… but whatever you call it, developing easily reusable scripts results in more fun coding. Furthermore, it leads to scalability and stability in your work. In this … Continued

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The Power of Testing With Just One User

How much can we expect to learn from one person? Paying close attention to user feedback during design iterations is a learning opportunity like none other. That’s why every serious UX designer will consistently test their wireframes and apps with at least five users. Finding five people to test with can often be a challenge, … Continued

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Free Angular Provider Templates

  The wait is over for those of you longing for the scripts I used in the Angular Providers webinar on May 1. I apologize for the delay, although I do have excuses: I was completely consumed over the last two weeks with debuting our brand new Haiku Theory service portal accelerator at K18. Stay … Continued

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Custom Service Portal Loading Page – From Awful to Awesome

Learn how to customize the default Service Portal loading page By Jeff Pierce, Service Portal Practice Manager @ Cerna Solutions I love everything Service Portal has to offer. I mean, who doesn’t? I’m quite impressed by all the thought and design that went into it. But like everything good, nothing is perfect. Exhibit A – … Continued