featured

Insight Live: Healthy CMDB, Happy CMDB – Elevate the health of your Configuration Management Database®
(Thursday, December 5, 2019 – 11:00am – 11:45am PDT) | 2:00pm – 2:45pm EDT)

Join the experts at Cerna Solutions as we discuss all things ServiceNow® in a live video podcast. In this episode, we discuss how to evaluate the health of your CMDB, as well as which best practices to adopt to promote health early on. Learn the best ways to prevent complications with your CMDB and how … Continued

featured

WEBINAR: How Will AI Impact Your Organization in 2020?

Gartner released their “2019 CIO Survey: CIOs Have Awoken to the Importance of AI¹” this past January. In their report, Gartner revealed that the percentage of enterprises deploying AI had tripled over the prior three years. In addition, they cited that chatbots had displaced fraud detection as the top use of AI. As we approach … Continued

featured

Developer Menu Webinar Follow Up: The Ultimate Service Portal Dev Menu

Hey Service Portal land, here’s a follow-up post for the SN Ask the Expert webinar I did on August 6. In case you missed it, you can watch it here: [embedyt] https://www.youtube.com/watch?v=UyqmFX0CJvw[/embedyt] I demonstrate in the webinar how to build a portal side nav with several really cool features, like impersonation, quick record links, and … Continued

featured

CERNA PODCAST LIVE: Episode 6 – Road to Madrid

In this episode, we explore ServiceNow’s latest update release, Madrid, and how new features and changes could affect your business. Register to watch live as we answer your questions, review critical information that you need to know before jumping into the latest release, and share why we’re so excited for ServiceNow’s latest and greatest offering.

featured

CERNA PODCAST LIVE: Episode 4 – Spooky ServiceNow Problems and How to Solve Them

Join the experts at Cerna Solutions as we discuss all things ServiceNow in this live video podcast. In this episode, our ServiceNow experts will be telling spooky stories of common and not-so-common problems faced by ServiceNow professionals, including complications with Agile methodology, update set migrations, and Service Portal widgets to name a few. In This … Continued

featured

CERNA PODCAST LIVE: Episode 2
Tackling ServiceNow® Platform Governance

Join the experts at Cerna Solutions as we discuss all things ServiceNow in a live video podcast. In this episode, we discuss the benefits and the struggles of building a platform governance practice for ServiceNow, and showing you a few steps necessary to develop a plan that works for your business. In This Episode, We … Continued