Customer Service
Management
Elevate your customer service from request to resolution
Great service means more than just engaging customers. Connect customer service with other teams to resolve issues quickly and proactively, using guided workflows and proven best practices.
Enhance the customer experience
Increase customer satisfaction
Provide personalized and consistent self-service options and automate common customer requests. High visibility and control in a closed loop system enables service improvement.
Leaders in Customer Service Management
Our consulting practice focuses on perfecting the following.
Phased Approach
Our white-glove approach focuses on identifying and remedying key issues.
Requirements Gathering
Demo Customer Service Management, collect requirements and deliver stories for acceptance
Iterative Development
Configure Customer Service Management as per best practice and customer requirements, continually show progress back to customer and collect new requirements
Testing & UAT Support
Support customer Acceptance Testers feedback and make configuration adjustments as appropriate
Go-Live & Hyper Care
Promote code to production and provide Hyper-Care
Section 3: Links to datasheets
Capabilities that scale with your business
Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.
Client Success
See how companies like yours use Customer Service Management to deliver exceptional customer service experiences.
CONSULTING
Modern Customer Experience
Engage customers with self-service enablement and a streamlined support model
CONSULTING
Support Internal Customers
Support active projects using the same experience provided to customers
HIGHER EDUCATION
Support Students and Alumni
Consolidate processes to support gift administration, alumni, and other organizations using ServiceNow