According to a recent Pulse Report on IT Service Management (ITSM) Tool Strategies, 62% of senior decision makers are at the consideration point or above in terms of implementing a chatbot for ITSM with the goal of deflecting calls to the help desk, reducing MTTR, and improving the employee self-help experience. But with so many bots out there, how do you choose the “bot of bots” for your ITSM toolkit? Make the right decision and you will save tons of time and money. Make the wrong decision and you will do just the opposite.
Join Espressive and Cerna for this event, where we discuss:
- How to differentiate between platforms, toolkits, searchbots, and pre-built apps so that you will be able to select “the bot of bots”
- Key characteristics to look for in a bot to ensure a quick return on investment with high employee adoption
- Use cases that will make your bot invaluable to employees while freeing up your help desk to focus on strategic initiatives