Human Resources

for ServiceNow

Modernize the employee experience

Connect everything in the work environment to ServiceNow, providing a centralized location to track, assign, and manage work. Integrate with third-party applications to drive automation and enrich data. Eliminate frustration and improve employee satisfaction with efficient, intelligent services.

Put service at the heart of your business

Impress new hires
Impress new hires
Connect disparate systems
Connect disparate systems
Connect disparate systems
Safely store sensitive data
Safely store sensitive data

Impress new hires

Organizations are taking up to 45 days to onboard new employees. Connecting HR, IT, and facilities resources into one system provides faster access for new employees, saving time and resources.

The Cerna Solution

Our consulting practice focuses on perfecting the following.

Elevate the Employee Experience

Access an innovative front-end HR solution via the Employee Service Center on a variety of devices

Provides access to desired content, and delivers guidance on both completed and remaining process steps

Reduce agent handled cases and promote self-service with the knowledge base

Streamline Employee Transitions

Secure, centralized employee human resource case tracking

Employee self service including knowledge search so employees may find answers on their own time

Reduced labor for employee provisioning and deprovisioning

Integrated worker information with primary HR system (e.g. Workday, UltiPro, Siebel, etc.)

Employees start day 1 with the equipment and access they need

Automate Common Tasks

Decreased HR Case Occurrences

Faster resolutions and improved SLAs (Service Level Agreements)

Provisioning of new employees and worker transitions

Ensure data privacy and automate compliance workflows

Phased Approach

Our white-glove approach focuses on identifying and remedying key issues.

Requirements Gathering

Demo Human Resources, collect requirements and deliver stories for acceptance

Iterative Development

Configure Human Resources as per best practice and customer requirements, continually show progress back to customer and collect new requirements

Testing & UAT Support

Support customer Acceptance feedback and make configuration adjustments as appropriate

Go-Live & Hyper Care

Promote code to production and provide Hyper-Care

Client Success

See how companies like yours use Human Resources to deliver great employee experiences.

Office Coffee Break


Rapid and Consistent Onboarding

Reduced the time to provision a new hire from 40 to 10 calendar days and reduced the number of missed or delayed provisioning tasks to zero.

Man Typing on a Laptop


Rapid Automated Provisioning

Reduced turn-around time of access requests from more than 10 days to as fast as a click of a button.



Efficient Onboarding

Automated manual tasks which led to increased efficiency.

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Reimagining Employee Experience

Learn how Cerna helped an American multinational manufacturer of household cleaning supplies unlock employee productivity and reimagine the employee experience by implementing ServiceNow® HR Service Delivery (HRSD) solution and reducing time and effort to deliver KPIs, as well as enabling Global HR Teams to support employee needs in a quick and seamless manner.