Human Resources
Modernize the employee experience
Connect everything in the work environment to ServiceNow, providing a centralized location to track, assign, and manage work. Integrate with third-party applications to drive automation and enrich data. Eliminate frustration and improve employee satisfaction with efficient, intelligent services.
Put service at the heart of your business
Impress new hires
Organizations are taking up to 45 days to onboard new employees. Connecting HR, IT, and facilities resources into one system provides faster access for new employees, saving time and resources.
The Cerna Solution
Our consulting practice focuses on perfecting the following.
Elevate the Employee Experience
Access an innovative front-end HR solution via the Employee Service Center on a variety of devices
Provides access to desired content, and delivers guidance on both completed and remaining process steps
Reduce agent handled cases and promote self-service with the knowledge base
Streamline Employee Transitions
Secure, centralized employee human resource case tracking
Employee self service including knowledge search so employees may find answers on their own time
Reduced labor for employee provisioning and deprovisioning
Integrated worker information with primary HR system (e.g. Workday, UltiPro, Siebel, etc.)
Employees start day 1 with the equipment and access they need
Automate Common Tasks
Decreased HR Case Occurrences
Faster resolutions and improved SLAs (Service Level Agreements)
Provisioning of new employees and worker transitions
Ensure data privacy and automate compliance workflows
Phased Approach
Our white-glove approach focuses on identifying and remedying key issues.
Requirements Gathering
Demo Human Resources, collect requirements and deliver stories for acceptance
Iterative Development
Configure Human Resources as per best practice and customer requirements, continually show progress back to customer and collect new requirements
Testing & UAT Support
Support customer Acceptance feedback and make configuration adjustments as appropriate
Go-Live & Hyper Care
Promote code to production and provide Hyper-Care
Capabilities that scale with your business
HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.
Virtual Admin
Client Success
See how companies like yours use Human Resources to deliver great employee experiences.
WORKDAY INTEGRATION
Rapid and Consistent Onboarding
Reduced the time to provision a new hire from 40 to 10 calendar days and reduced the number of missed or delayed provisioning tasks to zero.
OKTA INTEGRATION
Rapid Automated Provisioning
Reduced turn-around time of access requests from more than 10 days to as fast as a click of a button.
WORKDAY INTEGRATION
Efficient Onboarding
Automated manual tasks which led to increased efficiency.