Automation
& Integrations
Increase efficiency with automation
Connect everything in the work environment to ServiceNow, providing a centralized location to track, assign, and manage work. Integrate with third party applications to drive automation and enrich data.
Build a better business
Increase Efficiency
Integrate disparate systems and processes leading to increased opportunity for automation, while reducing repetitive manual tasks.
The Cerna Solution
Companies choose us because of our leading industry experience.
Integration Methodology
Try, retry, re-mediate:
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Try first,
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If it fails, retry a certain number of times
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If it continues to fail, IT addresses deficiency.
ServiceNow Experience
Our highly skilled team of ServiceNow experts average over 6 years of experience on the platform
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Specializing in business process, requirements workshops, integrations, implementations, and more.
Not just Developers
We work with customers to understand their challenges, processes, and environment to find the solution that is right for them.
Our experts will help you find the simple, best practice approach, that works for your needs.
Phased Approach
Our white-glove approach focuses on identifying and remedying key issues.
Requirements Gathering
Demo Automation & Integrations, collect requirements and deliver stories for acceptance
Iterative Development
Configure Automation & Integrations as per best practice and customer requirements, continually show progress back to customer and collect new requirements
Testing & UAT Support
Support customer Automation & Integrations feedback and make configuration adjustments as appropriate
Go-Live & Hyper Care
Promote code to production and provide Hyper-Care
Section 4: Examples of Customer Success
o Customer quotes o Customer achievements o Case Studies o Images (for Portal)
Client Success
See how companies like yours use Automation and Integrations to connect the enterprise.
WORKDAY INTEGRATION
Rapid Onboarding
Reduced the time to provision a new hire from 40 to 10 calendar days.
WORKDAY INTEGRATIONS
Consistent Onboarding
Reduced the number of missed or delayed provisioning tasks to zero.
WORKDAY INTEGRATION
Efficient Onboarding
Automated manual tasks which led to increased efficiency.
OKTA INTEGRATION
Rapid Automated Provisioning
Reduced turn-around time of access requests from more than 10 days to as fast as a click of a button.
OKTA INTEGRATION
Consistent Automated Provisioning
The entire access request process from approval to provisioning is centralized providing transparency leading to increased compliance.
OKTA INTEGRATION
Efficient Automated Provisioning
Reduced number of manual tasks led to increased efficiency