IT Operations Management

Deliver high-performance business services with visibility and AIOps

Enable teams to approach IT operations proactively instead of waiting for manual identification of issues and events. ServiceNow’s powerful ITOM solution provides the necessary insight to detect service degradations and outages, identify and resolve issues, automate problem remediation, and manage IT cost and spending. This allows IT operations to quickly discover critical incidents, understand the root cause, and resolve problems faster and more efficiently.

See more, know more, do more

Enhance visibility
Enhance visibility
Resolve problems faster
Resolve problems faster
Optimize cloud management
Optimize cloud management

Enhance visibility

Make better decisions regarding IT resources with a comprehensive view of your cloud infrastructure and on-premise data centers. Take action through a better understanding of the relationships between resources that make up your critical business services and how they impact one another.

The Cerna Solution

Cerna’s highly skilled team of ServiceNow experts average over 6 years of experience on the platform, specializing in business process, requirements workshops, integrations, implementations, and more.


Stop letting small problems steal focus from vital activities critical to operations. 

Cerna Solutions can help orchestrate password reset, software deployment, and activity packs, as well as more advanced processes such as Active Directory accounts, onboarding, and offboarding automation.

Service Mapping

Understand how the components of business affect one another through traffic-based discovery and infrastructure information in the CMDB.

Gain instant visibility into operational business services, IT infrastructure, and change history to quickly identify problems and their cause.


Manage cloud-sprawl by allowing team members access to what they need and creating guidelines on what access to limit.

Integrate with approval and automation workflows to manage service life cycle, and have complete control over cloud resources.

Event Management

Keep cool during an event storm by reducing the noise with ServiceNow’s powerful single system of action.

Integrate with pre-existing monitoring tools and use predictive intelligence to automatically generate actionable alerts and incidents for the operations team.

Phased Approach

Our white-glove approach focuses on identifying and remedying key issues.

Requirements Gathering

Demo IT Operations Management, collect requirements and deliver stories for acceptance

Iterative Development

Configure IT Operations Management as per best practice and customer requirements, continually show progress back to customer and collect new requirements

Testing & UAT Support

Support customer Acceptance Testers feedback and make configuration adjustments as appropriate

Go-Live & Hyper Care

Promote code to production and provide Hyper-Care

Client Success

See how companies like yours use IT Operations Management to increase service availability.

Man Typing on a Laptop



Understand critical business services through agentless auto-discovery and service dependency mapping



Populate an Enterprise CMDB

Configure continuous population of the Configuration Management Database (CMDB) with data representing all devices on the network

Dish Antenna


Identify Issues Across the Network

Aggregate alerts using event data from existing network tools with ServiceNow Event Management

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Ready to learn more?

Our experts are 100% US-based, with an average of 8+ years of experience on the Now Platform. Contact us to learn how we can help improve your IT Operations Management with ServiceNow.