IT Operations Management

Deliver high-performance business services with visibility and AIOps

Enable teams to approach IT operations proactively instead of waiting for manual identification of issues and events. ServiceNow’s powerful ITOM solution provides the necessary insight to detect service degradations and outages, identify and resolve issues, automate problem remediation, and manage IT cost and spending. This allows IT operations to quickly discover critical incidents, understand the root cause, and resolve problems faster and more efficiently.

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The Cerna Solution

Cerna’s highly skilled team of ServiceNow experts average over 6 years of experience on the platform, specializing in business process, requirements workshops, integrations, implementations, and more.

Phased Approach

Our white-glove approach focuses on identifying and remedying key issues.

Requirements Gathering

Demo IT Operations Management, collect requirements and deliver stories for acceptance

Going Beyond ITOM

Develop the right plan and take action on what innovations are right for the organization, and how to transform the enterprise through other areas of ServiceNow’s capabilities, such as HR, Security Operations, Financial Management, and beyond.

Client Success

See how companies like yours use IT Operations Management to increase service availability.