IT Service Management
(ITSM) for ServiceNow
Section 1: What problems have we solved with this service?
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-Use cases from customer implementations
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-Should cause the reader to ask: Can Cerna solve this for me, too?
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-How the reader can tell if it is a problem for them
Transform the impact, speed, and delivery of IT
ServiceNow®’s IT Service Management (ITSM) solution allows businesses to truly modernize the way that they manage and deliver services to their users through a single cloud-based platform. This allows your business to offer a truly amazing user experience within a single system of action that is fine-tuned to the unique needs of your organization. Automate processes, increase productivity across the enterprise, and gain key insights with new visibility and reporting, all within one convenient tool.
Make ITSM your superpower
The Cerna Solution
Our consulting practice focuses on perfecting the following.
Section 2: How do we solve typical problems in this space? (This section will present our offerings and expertise in the space, identifying what the client can expect when they work with Cerna.)
o Technical expertise o Prescriptive Solutions (Include timelines and resource ratios) - hover effect shows typical timeline o Custom Solutions
o Options (standard set: Training, Virtual Admin, etc.)
Phased Approach
Our white-glove approach focuses on identifying and remedying key issues.
Requirements Gathering
Demo ITSM, collect requirements and deliver stories for acceptance
Iterative Development
Configure ITSM as per best practice and customer requirements, continually show progress back to customer and collect new requirements
Testing & UAT Support
Support customer Acceptance Testers feedback and make configuration adjustments as appropriate
Go-Live & Hyper Care
Promote code to production and provide Hyper-Care
Going Beyond IT Service Management
ITSM is often just the first step of the ServiceNow journey. Develop the right plan and take action on what innovations are right for your organization, and how to transform your enterprise through other areas of ServiceNow’s capabilities, such as HR, Security Operations, Financial Management, and beyond.
Client Success
See how companies like yours use ITSM to elevate their service experiences.
HOSPITALITY ORGANIZATION
Provide Critical Support
Provide critical support to users by leveraging ServiceNow to drive ITSM processes
GOVERNMENT ORGANIZATION
Centralize Support Processes
Track and resolve all issues consistently in one centralized location and gain visibility into entire support life-cycle
WORLDWIDE LEADING MANUFACTURER
Improve Agent Experience
Enable Service Desk agents to efficiently support multiple users by leveraging ServiceNow's Agent Workspace application