ServiceNow®’s IT Service Management (ITSM) solution allows businesses to truly modernize the way that they manage and deliver services to their users through a single cloud-based platform. This allows your business to offer a truly amazing user experience within a single system of action that is fine tuned to the unique needs of your organization. Automate processes, increase productivity across the enterprise, and gain key insights with new visibility and reporting, all within one convenient tool.

Why It's Needed


ServiceNow’s ITSM suite makes it possible to consistently deliver a remarkable support experience, as well as empower users to resolve issues independently whenever possible.


Automate tasks for increased efficiency and reduced manual errors. Integrate ServiceNow with the solutions you already rely on to consolidate multiple processes into one platform.


Utilize built-in dashboards and reporting for real-time insights and visibility into the health and efficiency of your service management practice to help take action and make better decisions.

Why Cerna

ServiceNow Experience

Cerna’s highly skilled team of ServiceNow experts average over 6 years of experience on the platform, specializing in business process, requirements workshops, integrations, implementations, and more.

Automate IT Services Applications and Processes

Simplify and consolidate redundant systems, automate manual tasks and deliver a consumer grade service experience to the enterprise.

Create Custom Applications Across the Enterprise

Highly configurable, approachable and extensible cloud platform enables non-technical developers to repurpose existing applications or build new applications to automate service relationships.

Reduced Infrastructure Maintenance Requirements

Utilize the secure, scalable and robust service automation platform, managed entirely through a web browser – no on-premise hardware or separate administration client software required.

Increase Efficiency of Common IT PRocesses

Lights-out, zero-touch automation is built into ServiceNow products to increase efficiency across a wide range of IT disciplines, including cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance.

Report on Performance and Costs

Report across any application – including custom applications – built on the ServiceNow Service Automation Platform as well as access to Key Performance Indicators (KPIs), benchmarking and executive dashboards.

Going Beyond ITSM

ITSM is often just the first step of the ServiceNow journey. Develop the right plan and take action on what innovations are right for your organization, and how to transform your enterprise through other areas of ServiceNow’s capabilities, such as HR, Security Operations, Financial Management, and beyond.

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