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CERNA PODCAST LIVE: Episode 6 – Road to Madrid

In this episode, we explore ServiceNow’s latest update release, Madrid, and how new features and changes could affect your business. Register to watch live as we answer your questions, review critical information that you need to know before jumping into the latest release, and share why we’re so excited for ServiceNow’s latest and greatest offering.

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ServiceNow Demo: Vulnerability Response

In this demo we show the end-to-end life-cycle of ServiceNow vulnerability and it’s integration capabilities into Vulnerability Scanners, specifically Qualys. We talk through how vulnerability grouping works to reduce the number of items to work on, the way multiple factors are taken into account when prioritizing what to work on next, how connecting a vulnerability … Continued

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ServiceNow Demo: Security Incident Response with Threat Intelligence

In this demo we show how Security Incident Response integrates with internal and external tools and applications through the response lifecycle starting at the beginning where incidents are created from various security and monitoring tools, such Q-Radar or LogRythm, feeding data into ServiceNow. As soon as incidents are created ServiceNow automates the prioritization and assignment … Continued

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ServiceNow Demo: GRC Policy & Compliance

In this demo we cover ServiceNow Policy and Compliance end to end, describing how the tool relates controls to frameworks, various methods of testing for control compliance including automated indicators and how we can use profiles to role up our compliance by various parts of the organization. For more information, or to talk with our … Continued

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CapIO mini (VIDEO) – Run Individual Tests Locally

CapIO mini is just one component of the CapIO Automated Testing Platform that allows users to run individual tests for ServiceNow development and view the output from a local machine. This helps to provide faster results without having to wait for an entire test plan to run, but also makes it easier and more reliable … Continued

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An Introduction to ServiceNow Link Generator

Use ServiceNow’s often overlooked Link Generator tool to easily create deep links within the ServiceNow application. This can be used to enable service managers to promote user engagement with relevant content outside of your system, as well as improve the user experience within ServiceNow. Cerna’s Will Smith walks you through this simple process, as well … Continued

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7 Ways to Increase Portal Adoption (with the portal you already have)

It happens. You planned and perfected an amazing Service Portal in ServiceNow. You followed every best practice and met every requirement that was asked of you, and then some. It’s beautiful. It’s modern. It’s intuitive. And no one is using it. The benefits of a well-made Service Portal are HUGE! Enabling your users through self-service … Continued