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ServiceNow Demo: Security Incident Response with Threat Intelligence

In this demo we show how Security Incident Response integrates with internal and external tools and applications through the response lifecycle starting at the beginning where incidents are created from various security and monitoring tools, such Q-Radar or LogRythm, feeding data into ServiceNow. As soon as incidents are created ServiceNow automates the prioritization and assignment … Continued

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ServiceNow Demo: GRC Policy & Compliance

In this demo we cover ServiceNow Policy and Compliance end to end, describing how the tool relates controls to frameworks, various methods of testing for control compliance including automated indicators and how we can use profiles to role up our compliance by various parts of the organization. For more information, or to talk with our … Continued

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CapIO mini (VIDEO) – Run Individual Tests Locally

CapIO mini is just one component of the CapIO Automated Testing Platform that allows users to run individual tests for ServiceNow development and view the output from a local machine. This helps to provide faster results without having to wait for an entire test plan to run, but also makes it easier and more reliable … Continued

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An Introduction to ServiceNow Link Generator

Use ServiceNow’s often overlooked Link Generator tool to easily create deep links within the ServiceNow application. This can be used to enable service managers to promote user engagement with relevant content outside of your system, as well as improve the user experience within ServiceNow. Cerna’s Will Smith walks you through this simple process, as well … Continued

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7 Ways to Increase Portal Adoption (with the portal you already have)

It happens. You planned and perfected an amazing Service Portal in ServiceNow. You followed every best practice and met every requirement that was asked of you, and then some. It’s beautiful. It’s modern. It’s intuitive. And no one is using it. The benefits of a well-made Service Portal are HUGE! Enabling your users through self-service … Continued

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Keeping Core Data in Sync Between ServiceNow® Environments

It’s a developer’s worst nightmare.  You’ve spent weeks, maybe months perfecting your latest roll-out.  You’ve got your workflows, forms and fields all in order and everything works perfectly in dev.  You push your sets and do a couple of tests and…wait a minute.  Why isn’t anything assigning to the right groups or people?  All of … Continued

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CERNA PODCAST LIVE: Episode 4 – Spooky ServiceNow Problems and How to Solve Them

Join the experts at Cerna Solutions as we discuss all things ServiceNow in this live video podcast. In this episode, our ServiceNow experts will be telling spooky stories of common and not-so-common problems faced by ServiceNow professionals, including complications with Agile methodology, update set migrations, and Service Portal widgets to name a few. In This … Continued