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An Introduction to ServiceNow Link Generator

Use ServiceNow’s often overlooked Link Generator tool to easily create deep links within the ServiceNow application. This can be used to enable service managers to promote user engagement with relevant content outside of your system, as well as improve the user experience within ServiceNow. Cerna’s Will Smith walks you through this simple process, as well … Continued

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7 Ways to Increase Portal Adoption (with the portal you already have)

It happens. You planned and perfected an amazing Service Portal in ServiceNow. You followed every best practice and met every requirement that was asked of you, and then some. It’s beautiful. It’s modern. It’s intuitive. And no one is using it. The benefits of a well-made Service Portal are HUGE! Enabling your users through self-service … Continued

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Keeping Core Data in Sync Between ServiceNow® Environments

It’s a developer’s worst nightmare.  You’ve spent weeks, maybe months perfecting your latest roll-out.  You’ve got your workflows, forms and fields all in order and everything works perfectly in dev.  You push your sets and do a couple of tests and…wait a minute.  Why isn’t anything assigning to the right groups or people?  All of … Continued

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CERNA PODCAST LIVE: Episode 4 – Spooky ServiceNow Problems and How to Solve Them

Join the experts at Cerna Solutions as we discuss all things ServiceNow in this live video podcast. In this episode, our ServiceNow experts will be telling spooky stories of common and not-so-common problems faced by ServiceNow professionals, including complications with Agile methodology, update set migrations, and Service Portal widgets to name a few. In This … Continued

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5 ServiceNow® Update Set Errors And How to Get Around Them

We’ve all been there. You’ve done all the work, you’ve debugged and perfected your code, you’ve collected your precious updates into an update set and moved it to the next instance up and then… BOOM! Your ServiceNow update has problems. Fear not! The truth is, most update set problems look scarier than they are. In … Continued

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CERNA PODCAST LIVE: Episode 2
Tackling ServiceNow® Platform Governance

Join the experts at Cerna Solutions as we discuss all things ServiceNow in a live video podcast. In this episode, we discuss the benefits and the struggles of building a platform governance practice for ServiceNow, and showing you a few steps necessary to develop a plan that works for your business. In This Episode, We … Continued