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Automated Test Framework Is Here, Now What?

ServiceNow’s Automated Test Framework (ATF) was released in Istanbul, and it’s a good solution for those looking to test forms within the ServiceNow platform. In this blog, we’ll present its advantages, its limitations, and what to do if you need to test more than forms within ServiceNow.   Advantages of ATF ATF allows you to … Continued

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How to Manually Configure Widget Options

In this post we are going to take a meandering walk through an example of widget instance options. You will learn: How HTML templates use widget options to conditionally display elements. How to use a Chrome extension to inspect the scope of widgets options. How to manually format JSON code for a widget option. If … Continued

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How Do ServiceNow Integrations Go Wrong?

Integrations are invaluable within ServiceNow. They make life so much easier and save you precious time. But sometimes the things that are designed to make life easier, can actually make it more difficult. Like when integrations go wrong… Common Pitfalls Made While Building Integration   1. Failing to Scope Properly Ahead of Time Before you … Continued

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4 Biggest Pains of Documentation in ServiceNow – And How to Fix Them

Let’s face it, documentation can be a real pain. It’s one of those things you know you should be better at, but it’s hard to make yourself do it. Like exercise or eating broccoli. Maybe you’ve had an experience where documenting something in your ServiceNow instance would have saved you, and that’s why you’re here, … Continued

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5 Ways ServiceNow Makes HR Easier

Managing human resources is no small task. Your day-to-day responsibilities have an enormous effect on the overall success of your organization –  training and development, compensation and benefits, employee relations, recruitment, and the list goes on. We know how important your role is, and how challenging it can be. That’s why we’ve put together this … Continued

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Tab-Style Menu for Simple Lists

Enhancing the Simple List widget with user-friendly navigation One essential and often under-appreciated feature of every self-service portal is the My Tickets page. This is usually as simple as one list of open tickets, whether they be incidents, requests, or maybe a unified list. However, often enough I come across the need to display multiple … Continued

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Add a Background Image to Your Homepage

Do you have a killer image that would look awesome as the background of your portal? Well, follow these easy steps to make it a reality. Step 1: Find and click on the Service Portal Configuration module in the navigator. Step 2: Click on Designer. Step 3: Look for your homepage in the list and open it. … Continued