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Should I Upgrade My CMS to Service Portal?

Should you consider upgrading from CMS to Service Portal? The answer is simply yes. I’m going to explain my reasoning in two parts. First, I’ll preach to the folks who love their highly customized CMS portal. Secondly, I’ll reason with those who have a less customized portal. The Case for Upgrading Your Highly Customized CMS Portal “Even … Continued

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How to Get ServiceNow Automated Testing up & Running in 30 Days

If you knew you could get automated testing of your ServiceNow instance up and running in as little as 1 month, would you do it? Many organizations abandon their automated testing plans due to a lengthy implementation process and lack of solutions that fit their company’s needs. Fortunately, getting started with automated testing in ServiceNow … Continued

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WEBINAR: Demystifying Service Portal for ServiceNow

Companies are finding that employee experience has a noticeable effect on retention, morale, and even productivity. ServiceNow’s Service Portal makes it easy for employees to engage with your organization’s information and services with basic or advanced configurations. In this webinar, we will show you how anyone can get more out of your Service Portal and … Continued

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WEBINAR: The 5 Most Essential ServiceNow Enhancements for HR

ServiceNow’s Human Resources application is a powerful tool for increasing HR’s efficiency, automating processes and overall improving the employee experience. One of ServiceNow’s greatest features is the ability to modify and customize the platform for your business’s unique needs. In this webinar, we will discuss the most essential enhancements for ServiceNow’s HR application, and explain … Continued

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WEBINAR: Simple Asset Tracking in ServiceNow (without CMDB)

Asset management is a major undertaking for most businesses, often requiring complex tools such as CMDB and discovery which may take months to correctly implement – or possibly years. The truth is not every organization is ready for these complex systems, and in other cases, it may not be necessary due to ServiceNow’s powerful built-in … Continued

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WEBINAR: Maximizing ServiceNow with Best Practices

In this recorded webinar, we discuss how ServiceNow best practices affect both employee buy-in as well as the efficiency of the tool itself. This includes a closer look at both technical and non-technical best practices, and a number of examples from real world scenarios. We also look at a quick demonstration of Cerna’s Best Practice … Continued

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WEBINAR: Handling Security Threats within ServiceNow

  In this webinar, we discuss how technology is changing with modern security threats, and how ServiceNow is uniquely capable of keeping organizations at the cutting edge of security technology. Topics covered: Leveraging Threat Intelligence integration to find indicators of compromise and hunt low-lying attacks and threats Finding Threat Intelligence-related information, such as IP addresses, … Continued