• David Tessaro

5 Ways ServiceNow Makes HR Easier

Updated: Oct 22

Managing human resources is no small task. Your day-to-day responsibilities have an enormous effect on the overall success of your organization –  training and development, compensation and benefits, employee relations, recruitment, and the list goes on. We know how important your role is, and how challenging it can be. That’s why we’ve put together this list of helpful tips and tools found in ServiceNow for HR that you can use to radically improve your employee experience.

1. Improve Case Management

Your company’s IT department likely looked like your HR department six years ago – powered by email requests and Excel spreadsheets. IT has changed a lot since then with the help of platforms like ServiceNow, that have developed automated workflows and more efficient request and information management systems. So why is HR stuck in the past? It doesn’t have to be.

With ServiceNow for HR, you can say goodbye to your outdated processes. Onboarding and offboarding, for example, can be streamlined from an archaic manual process to a modern system of automated workflows – drastically improving efficiency. Another frequent problem found during onboarding and offboarding is entire process isn’t necessarily transparent for all involved (who exactly is responsible for what, what comes after which step, etc.). But with ServiceNow for HR, you can document the whole process in one convenient place so everyone has a clear overview of all the steps involved.

2. Integrate Payroll

The average employee at your company likely doesn’t know how to access the payday software you use (Workday, for example). At some point, employees hit a maximum capacity of how many different applications, usernames, and passwords they need to access their services and benefits.  The beauty of using ServiceNow for HR is that you can integrate your payroll system into the ServiceNow platform. This means employees can view their salary information without having to leave ServiceNow. Another plus to using ServiceNow for HR is that, as of the Istanbul release, you can choose who is granted access to what through HR’s locally scoped application, thereby protecting sensitive information from getting into the wrong hands.

3. Built-In Chat Module

Email definitely has a purpose, but it isn’t for HR requests. Ask anyone for an example of a time they had to send multiple emails just to answer a simple question and they’re likely to come up with more than a few. To address this issue, ServiceNow’s HR application comes with a built-in chat feature. This makes it easier than ever for employees to get ahold of someone from HR to answer their quick questions and help guide them to what they’re looking for. It’s simple and easy to use, and it saves time for employees who would have otherwise first had to figure out who to call or email about a question or problem they’re having.

4. HR Knowledge Base

There’s a good chance that your company’s employees wish there was one place they could go to look up their HR information. Chances are equally good that you provide something like that, but employees still aren’t sure how to use it.  With ServiceNow, your HR knowledge base serves as an invaluable place for employees to find relevant HR information. Some common topics covered in an HR knowledge base are career and development information, general payroll information, 401k information, open positions, training materials, benefits, perks, the holiday schedule, time off information (leave of absence, maternity leave, vacation, etc.) and employee policies and guidelines. This makes a tool they’re already comfortable using the place for anything HR would ever want to share with employees. Having a resource like this not only helps employees, it also helps your HR department time by cutting down on the number of questions they’re asked about any of the above information.

5. Consolidate Systems

Do you have payroll information in one system, basic employee data in another system, and benefits in yet another? If so, you’re probably feeling burdened by keeping track of it all. Storing all your HR information in multiple systems just isn’t efficient and can really hurt employee experience.

Bypass all the additional time required for maintaining separate HR systems by consolidating all your systems into one. Using one unified system allows your team to spend less time on data entry and more time developing strategies to continue improving your HR department and the organization as a whole.

With Service Portal by ServiceNow, organizations connect resources and services with the needs of their employees faster, easier, and more reliably. Service Portal serves as one place where employees can come to submit PTO requests, order new office supplies, report computer problems, etc. This not only improves employee experience, but it also makes HR’s job easier by serving as a single place for storing and tracking all necessary requests and information.

Want to learn more about how ServiceNow can make HR easier? Contact us below to talk with one of our experts about finding a solution that’s right for you. You can also click here to learn more about how Cerna Solutions can work with you to create a personalized Service Portal for your company’s unique needs.

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