• David Tessaro

Centralize Policy Management on ServiceNow Integrated Risk Management

Updated: 2 days ago



Having employees follow company policies is one of the key components of a successful risk and compliance program. For policies to be followed, they need to be easily accessible and have a defined lifecycle for review, approval, publishing, and retirement.


ServiceNow policy management makes it easy to publish policies out to your company and ensure those policies are reviewed, approved, and kept up to date.


Policy Lifecycle

Managing policy lifecycles in ServiceNow enables you to take advantage of the whole ServiceNow Integrated Risk Management (or IRM) platform and extract meaningful data about policy compliance. Allowing users to submit policy exceptions in ServiceNow gives an easy way for your business to request exceptions and route directly to your policy and compliance team for review and approval.


Once the policy exception has been reviewed and approved, you can directly update your control compliance by having the policies linked to controls. This link enables compliance and risk data to be kept up to date in real-time and easily viewed in ServiceNow’s dashboards.


| Related: From Reactive to Managed: Understanding Integrated Risk Management


An Integrated Approach

Managing your policies in ServiceNow not only makes policies easy to view, but it also reduces the time spent working in email, spreadsheets, and word documents by centralizing and automating your policy management process.


How it works

Watch the video above for a walkthrough of the policy management process, including:

  • Creating a policy and linking it to a control (as a policy analyst)

  • Approving a policy (as a policy owner or approver)

  • Reviewing and publishing a policy (as a policy and compliance manager or reviewer)

  • Viewing a policy in the portal (as an end-user)

  • Policy exceptions (as an end-user or system owner)

Need help managing policies in ServiceNow?

No matter where you are on your maturity journey, Cerna Solutions has you covered when it comes to managing policies on the Now Platform. Recognized as a ServiceNow "Elite" partner, we are a team of 100% US-based ServiceNow professionals who specialize in ServiceNow Integrated Risk Management. Our approach to IRM has earned us a repeat customer rate of 90%, and a customer satisfaction score of 4.8/5. Learn more about our Integrated Risk experience or contact us for more information.






| Learn more: Vendor Risk Management Application Demo

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