• Anna Alferova

Discover the Top 5 ServiceNow Apps

Updated: Oct 20, 2020

top 5 applications in servicenow app store

ServiceNow App Store offers a huge variety of enterprise workflow applications built by certified partners and solution providers that complement and extend ServiceNow expertise. Think of the Store as a marketplace for both paid and free apps, including integrations developed and deployed on the ServiceNow Platform. The ServiceNow Store is home to over 300 applications and integrations, and while it is quite easy to navigate, we often hear from our customers: “What are the top applications in the ServiceNow store?”

Our experts have weighed in, here are the Top 5 ServiceNow Applications:

Source: ServiceNow App Store

1) VividCharts

VividCharts is an advanced data visualization and presentation platform developed on ServiceNow. It allows customers to present live data visualizations through engaging formats and delivery vehicles without exporting data to external tools. VividCharts offers an extensive library of over 60 chart types for all your data visualization needs. The best part: VividCharts is highly customizable and comes with pre-built dashboards and infographics ready for customers to deploy on day 1!

The Service Management team at Intuit a global software company that specializes in developing and selling financial, accounting, and tax preparation software saw VividCharts as a platform that could accelerate their ability to deliver value back to the business while eliminating redundant, manual work for their world-class talent.

View VividCharts on the ServiceNow store

Source: ServiceNow App Store

2) PhishBait

PhishBait is an automated Email Phishing simulator developed on the ServiceNow platform. It enables customers to automate and recreate fake phishing activities in corporate environments to provide detailed reporting on the open rate and click rate trends organized by user groups.

How it works: Educate your employees on the latest phishing risks and techniques by sending out automated fake phishing email campaigns to your users from “fake” email accounts. Once the user clicks the link in the phishing email, ServiceNow will automatically log this activity and provide valuable feedback to management teams from areas of the business that might need training on identifying and avoiding phishing attacks.

View PhishBait on the ServiceNow App Store

Source: ServiceNow App Store

3) Best Practice Engine

Best Practice Engine is one of the best-rated applications on the ServiceNow App Store. Why? It provides a real-time code quality assessment which allows customers to seamlessly automate their code inspection. The Engine identifies process deficiencies in your ServiceNow instance and suggests ways to improve the quality of customer instances and increase the speed of development efforts. This app also allows customers to monitor and control development activities. Altogether, Best Practice Engine has been proven to reduce the need for manual code reviews (which often lead to human errors) all while proactively improving the quality of system and support efforts.

View Best Practice Engine on the ServiceNow App Store

Source: ServiceNow App Store

4) PlatCore LMS

Learning Management Systems are in high demand, thanks to the remote nature of most onboarding, knowledge sharing, and training processes. PlatCore is a Learning Portal that allows customers to leverage their existent ServiceNow investment and transform training processes by centralizing courses, thereby improving data integrity and reporting. With PlatCore it is easy to create customized training workflows for the entire organization. Host your training materials and requirements including courses provided by third-party companies in one single source of truth.

PlatCore consolidates the learning experience into a single learning portal, which elevates the learning experience for employees, training stakeholders, and compliance teams. It makes monitoring training and compliance requirements easy.

View PlatCore LMS on the ServiceNow App Store

5) Email Builder

Email Builder is one of the newest additions to the ServiceNow App Store. It transforms the way notifications are handled on the ServiceNow platform. With about a million out-of-the-box notifications that require configuration, it is no easy feat creating consistent and engaging ServiceNow notifications. It takes time to optimize all those notifications for multiple devices and email clients. Add in a rebrand or acquisition to the mix, and now you have a real notification nightmare!

Cerna Solutions’ team of ServiceNow UX experts developed Email Builder from the ground up for one of our international clients. This unique application helps customers create notifications that inspire action. With tailored messaging, that is easy to create, save, and customize. ServiceNow administrators can now drag and drop email elements in an intuitive email builder. Bonus: Quickly apply design changes across a swath of notifications. (Notification nightmare — solved!)

Learn more about Email Builder and request your free trial today!

Need help finding the right solution for you?

No matter where you are on your digital transformation journey, Cerna Solutions has you covered when it comes to managing applications, integrations, or any other solutions on the Now Platform. Cerna Solutions is a 100% US-based ServiceNow Elite Partner with authoritative expertise spanning the entire Now Platform. Each member of our team is carefully selected to help us deliver exceptional digital transformation experience in IT, Security Operations, Human Resources, Customer Service Management, and beyond.

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