• David Tessaro

Mastering the ServiceNow Upgrade: From N-1 to Early Adopter

Updated: Mar 28





Join the experts at Cerna Solutions as we discuss all things ServiceNow® in a live video podcast.


In this episode, we discuss ServiceNow version upgrades, and how to develop a strategy to avoid headaches and frustration. Learn what common pitfalls to avoid, as well as which best practices are used by ServiceNow professionals to ensure a smooth and painless upgrade process. Register to watch live as we answer your questions and grow in your understanding of what ServiceNow can really do.


In this session, we discuss:

  • Why staying up-to-date is both critical and beneficial to your company

  • ServiceNow upgrade best practices and strategy

  • The role of automated testing in the upgrade process

  • Common errors and how to avoid them

  • Answers to your questions and real-life scenarios


Presented by:


Jeff Marlow

Joining the panel as our premier ServiceNow expert, Jeff has over 10 years of experience working with ServiceNow and has completed numerous version upgrades with our clients from Kingston to Orlando.


Brett Ishmael

Our expert upgrader, Brett has experience advancing large enterprise upgrades from Plan to Production. He will share with us some of the unique lessons he learned and how to avoid unwanted problems.


Alejandra Chiquillo

A smooth upgrade can only be guaranteed by testing ahead of time. Alejandra brings experience automating testing with CapIO® and will provide insight into how companies can save time and reduce bugs.




Need help with an Upgrade?


How to Prepare for a ServiceNow Upgrade is an eight-page manual that provides guidance on when and why you should upgrade, along with how to prepare for an upgrade using our expert best practices. This free guide also covers common pitfalls to help you protect yourself from painful surprises on your upgrade path. If you need guidance on how to properly prepare and execute an upgrade or are looking for strategies to shorten your testing phase and stomp out bugs faster, this guide is for you.



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