• David Tessaro

Cerna Solutions, Evergreen Systems, Novo/Scale come Together as Largest ServiceNow Pure Play Partner

Backed by Sunstone Partners, combination of industry leaders provides expanded capabilities and enables clients to maximize the utilization of their ServiceNow platform



SAN MATEO, CALIFORNIA, JANUARY 26, 2021 – Sunstone Partners, a growth-oriented private equity firm focused on tech-enabled cloud services companies, announced it has completed the acquisitions of Evergreen Systems, Cerna Solutions, and Novo/Scale to create the largest independent consulting partner focused exclusively on enabling the power of ServiceNow across the enterprise. The combined company delivers extensive value to clients across all ServiceNow workflows, products, and industries including financial, government, higher education, energy, manufacturing, pharmaceuticals, travel and hospitality, retail, and insurance.


The combination of these three companies, coupled with the investment from Sunstone Partners, will accelerate growth, expand expertise and capabilities, support additional customer success initiatives and improve customers’ return-on-investment on the ServiceNow platform. Sunstone’s experience in the ServiceNow platform is extensive; this is the second investment in the space by the team, which previously invested in Fruition Partners (sold to Computer Sciences Corporation, now part of DXC Technology, in 2015) while at a prior firm.


The combination of these three companies, coupled with the investment from Sunstone Partners, will accelerate growth, expand expertise and capabilities, support additional customer success initiatives and improve customers’ return-on-investment on the ServiceNow platform

“ServiceNow continues to grow rapidly and has become a vital enterprise platform that has elevated beyond IT management to delivering modern digital workflows that unlock productivity across the entire business,” said Mike Biggee, co-founder and managing director of Sunstone Partners. “Bringing together these three partners will allow ServiceNow clients to have access to unmatched breadth and depth of knowledge across the platform, and the entire Sunstone Partners team looks forward to playing a role in the future success of this new enterprise.”


All three organizations boast impressive ServiceNow workflow and product offerings. Collaboration between the businesses has commenced and joint expertise includes Customer Service Management (CSM), HR Service Delivery (HRSD), IT Asset Management (ITAM), IT Business Management (ITBM), IT Operations Management (ITOM), IT Service Management (ITSM), NOW Platform, Integrated Risk Management (IRM) and Security Operations.


An Elite ServiceNow partner, Evergreen Systems focuses on providing complete process management and technology solutions in the ServiceNow ecosystem. Evergreen is a ServiceNow thought leader validated by more than 4,000 successful customer engagements to date. “We are ecstatic to join the Sunstone Partners family—rated as one of the most founder-friendly PE firms by Inc magazine—and work alongside the brilliant minds at Cerna and Novo/Scale,” said Don Casson, chief executive officer of Evergreen.



Cerna Solutions is a trusted Elite ServiceNow partner founded with the primary focus of improving and innovating the way customers leverage the platform and protect their ServiceNow investment. “Cerna’s skillsets span the entire ServiceNow Platform, but in particular we are excited to bring our GRC and Security Operations capabilities to this group and be part of the largest ServiceNow pure play partner in the space,” stated Matt Kite, founder and chief executive officer of Cerna Solutions.


Novo/Scale is a Premier ServiceNow partner and has delivered over 1,000 projects focused on Managed Services, ITSM, ITOM, Integrations, Portal, and several others. “Novo/Scale was built by ‘keeping it simple’ for our customers” adds Jeff Gregory, chief executive officer of Novo/Scale. “It is very exciting to join Evergreen and Cerna. Our companies have focused on the customer first and by combining our complementary offerings we will provide the best and most complete ServiceNow solutions for our customers.”


Drake Star Partners served as the lead financial advisor to Sunstone Partners. Outcome Capital acted as the exclusive financial advisor to Evergreen Systems and Clearsight Advisors acted as the exclusive financial advisor to Novo/Scale.


All companies will continue normal operations in their current locations. Transaction terms were not disclosed.





About Sunstone Partners

Sunstone Partners is a growth-oriented private equity firm that makes majority and minority investments in technology-enabled services and software businesses. Recently recognized Inc.’s 2020 PE 50 founder-friendly private equity firms for entrepreneurs, the firm seeks to partner with exceptional management teams, often as their first institutional capital partner, to help accelerate organic growth and fund acquisitions. Founded in 2015, the firm has $800 million of committed capital to its first two funds. For more information, visit www.sunstonepartners.com


About Evergreen Systems

Evergreen Systems is an Elite level ServiceNow partner consulting on the entire ServiceNow portfolio. We enable mid-market and enterprise customers to leverage the full power of ServiceNow through complete, workflow-enabled services. Our approach speeds customer outcomes, reduces work, reduces complexity, and brings legacy IT investments new life -- as an integral part of end to end, workflow services. With employees in the U.S. and an offshore team in India, Evergreen serves both public and private sectors, including financial services, healthcare, telecommunications, manufacturing, and energy. For more information, visit www.evergreensys.com


About Cerna Solutions

Cerna Solutions is a trusted Elite ServiceNow partner founded with the primary focus of improving and innovating the way our customers leverage the ServiceNow platform and protect their ServiceNow investment. Our authoritative platform capabilities are made possible by Cerna’s 100% U.S.-based experts, whose skillsets span the entire Now Platform. Cerna’s extensive industry expertise allows us to understand the customer’s needs and deliver tailored solutions while solving business challenges through innovative use of the ServiceNow platform and digital transformation. Cerna’s unique project approach has earned us a repeat customer rate of 90%, and a Customer Satisfaction Score (CSAT) of 4.8/5. For more information, visit www.cernasolutions.com


About Novo/Scale

Novo/Scale’s talented global delivery team offers services and support that fit your priorities and budget. Novo/Scale has been working with ServiceNow for almost a decade and has delivered over 1,000 projects primarily for global integrators. A Premier ServiceNow Partner, Novo/Scale uses extensive experience coupled with industry best practices and proprietary problem-solving methods to help you achieve your business goals. For more information, visit www.novoscale.com