New in Paris: Service Portal Updates & Fresh Features
Updated: Oct 20
Our experts have compiled a list of notable improvements to Service Portal in the Paris Release of ServiceNow. Watch the video for a full rundown of each feature, presented by Alexa Guerra.
External User Self-Registration
00:34 in the video
This is a feature that our clients have requested in the past. With the Paris release of ServiceNow, external user self-registration is now available for Service Portal out of the box. Administrators can create custom forms that link that to specified portals with unique workflows. This feature allows unauthenticated users to submit a form.
Standard Ticket Page
03:34 in the video
The Paris Release of ServiceNow includes a much-needed facelift to the standard ticket page. Sporting a new user interface and a dynamic back end, service portal administrations will be thrilled to have more configuration options at their figure tips with Paris.
Delegated Request Experience
06:53 in the video
This new Paris feature allows end-users to request items and services on behalf of multiple users within a single request in Service Portal.
Things to note: The multi-user request experience is not available for a record producers or order guides. Also, if a two-step checkout is enabled, the delegated request experience is not supported.
08:38 in the video
This new Paris feature provides a summary of all widgets that appear on Service Portal pages. This data can be used to better understand widget customizations, unique user visits, and page usage.
Two New Service Catalog Variable Types
10:14 in the video
Easily add an Attachments button anywhere in a form. This gives administrators more control over where to place attachments within a form, without creating clunky custom variables.
2: Rich Text Label
A new addition to the visual toolbox, now there is a quick way to create styled text. The rich text editor enables the addition of images with forms, along with text that can be bolded, italicized, underlined, and much more.
Interested in improving your end-user experience?
No matter where you are on your maturity journey, Cerna Solutions has you covered when it comes to Self Service on the Now Platform. Recognized as a ServiceNow Elite partner, we are 100% US-based ServiceNow professionals who specialize in Service Portals. Our approach to developing engaging user experiences has earned us a repeat customer rate of 90%, and a Customer Satisfaction Score of 4.8/5. Learn more about our Service Portal experience or contact us for more information today!