• David Tessaro

ServiceNow Vulnerability Response: A Closer look at Change Management

Updated: Oct 27, 2020

Once vulnerabilities have been identified and a solution has been found, the solution must be executed. Often the coordination and execution of changes is the most time-consuming part of Vulnerability Management. Enter ServiceNow, which tightly integrates Vulnerability Response with Change Management.

Change Management Integration

The ServiceNow Vulnerability Response application has a seamless link to Change Management. Using this link you can:

  • Create Standard, Normal and Emergency changes directly from a vulnerability group.

  • Add existing change requests to a vulnerability group.

  • Automatically populate data from the vulnerability group such as Cis (configuration items), descriptions and change justification

  • Link the lifecycle of the change request to the vulnerability group to automatically resolve the vulnerability group once the change request has been implemented.


Read More: A Closer look at Automated Rescan with Qualys


Why It Matters

Critical information and context can be obtained from the relationship data between groups of vulnerabilities and their given changes. This relationship also provides a record against the CI that documents the changes made. All of this reduces the manual effort to duplicate data entry.

For a full overview of the process, watch the video above.


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Need Help with Vulnerability Response?

No matter where you are on your maturity journey, Cerna Solutions has you covered when it comes to handling vulnerabilities on the ServiceNow platform. Recognized as a ServiceNow Elite partner, we are a team of 100% US-based ServiceNow professionals who specialize in ServiceNow Vulnerability Response. Our approach to Security Operations has earned us a repeat customer rate of 91%, and a customer satisfaction score of 4.8/5. Learn more about our ServiceNow Security Operations offerings, or contact us for more information.

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