• David Tessaro

ServiceNow Vulnerability Response: A Closer look at Vulnerability Groups

Updated: Oct 27, 2020

Vulnerabilities are the leading cause of data breaches, leading organizations to implement various vulnerability scanner solutions to identify the existence of vulnerabilities. However, a vulnerability scanner can return an overwhelming number of detected vulnerabilities, causing many Vulnerability Response teams to ask: How do we manage all of these?! ServiceNow uses vulnerability groups to assign individual vulnerabilities into groups so that the group can be prioritized and managed, greatly reducing the number of individual items that need to be addressed.

How Vulnerability Groups Work within ServiceNow

When a scanner identifies a vulnerability, ServiceNow pulls in that information and matches it up to the affected configuration item within the Configuration Management Database. This creates a vulnerable item. 

  • As vulnerable items are created, ServiceNow scans these in real time using easily configured rules and groups them into logically workable vulnerably groups.

  • Once the group is created, assignment rules are used to automatically assign the vulnerability group to the correct team that will resolve the vulnerabilities. 

  • At the same time, using information from the vulnerability definition and configuration item, as well as any other data available to ServiceNow, the vulnerability group is automatically prioritized and given a risk score. This gives us insight into what poses the highest risk to the organization and allows us to prioritize resolution appropriately. 

  • Once a team is assigned the vulnerability group, they can easily work on resolving all the grouped vulnerabilities in one place. From the vulnerability group, it is easy to perform actions such as create a change request, defer the vulnerability, or even automate patching of the affected systems.


Read More: ServiceNow Vulnerability Response: A Closer Look at Exception Handling


Why Vulnerability Groups are Awesome

ServiceNow takes an enormous amount of data identified by a vulnerability scanner and automatically groups them together. It then prioritizes their risk level and assigns the groups to teams. Using vulnerability groups, organizations can take the hundreds of thousands (or millions) of vulnerabilities that may be discovered by a scanner and reduce the time to resolve these from weeks (or months) into days (or even hours!). By automating the manual process of interpreting each individual vulnerability and grouping them together, ServiceNow saves organizations time and money. For more information about vulnerability groups, watch the above video.

Need Help with Vulnerability Response?

No matter where you are on your maturity journey, Cerna Solutions has you covered when it comes to handling vulnerabilities on the ServiceNow platform. Recognized as a ServiceNow "Elite" partner, we are a team of 100% US-based ServiceNow professionals who specialize in ServiceNow Vulnerability Response. Our approach to Security Operations has earned us a repeat customer rate of 91%, and a customer satisfaction score of 4.8/5. Learn more about our ServiceNow Security Operations offerings, or contact us for more information.

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