• David Tessaro

Upgrading ServiceNow: An Expert Guide

Updated: Mar 31, 2020

Upgrades Can Be Painful

Upgrading ServiceNow® is a large undertaking. Many organizations take up to six weeks to complete an upgrade. Furthermore, it's difficult to predict breaking points within a vast platform that offers almost no testing shortcuts.

To make matters worse, ServiceNow is eliminating support for releases that are older than two versions before the current version. This means instances must be updated about once a year to comply with "N-1." "N" being the current version, and -1 being the version before. ServiceNow will now only provide patches and hotfixes for those two supported releases.

You generally can schedule upgrades at your convenience; however, if you fall behind and your instance is on an unsupported release family, ServiceNow will schedule an upgrade for your instance to the most current release family to ensure access to the latest features as well as the latest security, performance, and availability benefits.

From the ServiceNow Upgrade Policy

Then Why Upgrade?

Upgrading to the most current version of ServiceNow allows you to take full advantage of the newest platform functionality. This enables the utilization of new products made available by ServiceNow. Also, ServiceNow stresses that your instances will be more secure, have higher availability, and their performance will be better.

To help our community stay compliant and avoid forced upgrades, we have developed a comprehensive upgrade guide. How to Prepare for a ServiceNow Upgrade is an eight-page manual that provides guidance on when and why you should upgrade, along with how to prepare for an upgrade using our expert best practices. This free guide also covers common pitfalls to help you protect yourself from painful surprises on your upgrade path. If you need guidance on how to properly prepare and execute an upgrade or are looking for strategies to shorten your testing phase and stomp out bugs faster, this guide is for you.

Need Help Upgrading your ServiceNow Instance?

Recognized as a ServiceNow "Elite" partner, we are a team full of 100% US-based ServiceNow professionals who have completed numerous ServiceNow upgrades from Kingston to Orlando. Our upgrade approach has earned us a repeat customer rate of 91%, and a customer satisfaction score of 9.7/10. Learn more about our ServiceNow Upgrade approach, or contact us.

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