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Methodology (360° Testing™)

Use our structured approach and proven methodology to help you open more doors on the ServiceNow platform. Do you want to start adding new modules, capabilities, or custom applications to your ServiceNow environment? If the answer is yes, we can help you do it do it faster and more reliably. One of the core pieces of CapIO’s Methodology (also referred to as 360° Testing™) gives you the ability to build or chain a process that naturally moves onto the next phase, known as automation.

We built CapIO with the goal to have our process be chainable to hook into any phase/lifecycle of development. If you are using ServiceNow for development process, it is a seamless process as these hooks already exist within ServiceNow, thus creating a cohesive chain from the planning to development to deployment phases. It can all be managed within ServiceNow, and CapIO hooks nicely into that cycle.

CapIO’s ability to hook into different processes and phases enables the system to clear any roadblocks, so you can continue to test and innovate rapidly.

End-to-End Testing Strategy

From Requirement to Release

Not only can you test individual components, you can test the whole cycle, end-to-end. Test as often as you need to, not just once or twice a month. CapIO’s 360° Testing™ methodology makes it possible to integrate testing for other enterprise applications, as well as go beyond functional testing within ServiceNow using the following testing strategies:

   ✅ Unit – Testing a specific back-end change or configuration.
   ✅ System – Testing specific changes of functionality in ServiceNow (the system can be a field on a form, form logic, notifications, etc.)
   ✅ Acceptance – Testing the process from end to end, i.e. a workflow in a change request.
   ✅ Performance – Testing the process simulating a number of users.

State-Based Test Development

Expressing tests in a state-based form allows you to build abstractions. When you have abstractions, similarities can be identified to reduce effort and easily reuse code and information between different tests. In this methodology, you would identify the state before you do the actions and create a list of states from that.

DevOps Lifecycle Integration

As mentioned in the above Methodology overview, CapIO can plug into the DevOps lifecycle. With this methodology, various tools that you use in DevOps can be hooked together to create a quicker roadmap for the development process.

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