Service Portal
Increase employee engagement with an easy to use portal
A well designed and smartly built Service Portal lowers the cost of service management, thereby increasing productivity, and building employee confidence and productivity.
Unified user experience
Custom service portal
Cerna provides comprehensive Service Portal design and development services. Whether you’re upgrading from CMS or starting from scratch, our Service Portal consultants are masters at delivering custom portals tailored to your unique needs.
The Cerna Solution
Our consulting practice focuses on perfecting the following.
Premier user experience
Designing and building ServiceNow portals and custom applications since 2010
Recognized as an industry thought leader in the ServiceNow portal space
Featured in multiple Ask the Expert live streams
Multiple Knowledge conference breakout sessions
Popular blog sharing tips and strategies for building better ServiceNow user experiences
Proven Path to Adoption
Full service guidance through all phases of the project
Utilize modern design strategies to ensure relevant and adoptable solutions
Our well-refined agile discipline creates well run projects and intelligent solutions
We take the time to get to know you, so we can give you what you need
Top Shelf Solutions
Flexible portal solutions that scale as you grow
We build it right to ensure you get the most out of the Service Portal plugin
Modern, beautiful designs
User-focused solutions that are simple to use
Creative and innovative features that significantly improve user experience
Phased Approach
Our white-glove approach focuses on identifying and remedying key issues.
Requirements Gathering
Demo Service Portal, collect requirements and deliver stories for acceptance
Iterative Development
Configure Service Portal as per best practice and customer requirements, continually show progress back to customer and collect new requirements
Testing & UAT Support
Support customer Acceptance Testers feedback and make configuration adjustments as appropriate
Go-Live & Hyper Care
Promote code to production and provide Hyper-Care