Service Portal

Increase employee engagement with an easy to use portal

A well designed and smartly built Service Portal lowers the cost of service management, thereby increasing productivity, and building employee confidence and productivity.

Unified user experience

Custom service portal

Custom applications

Design workshops

Service portal training

Custom service portal

Cerna provides comprehensive Service Portal design and development services. Whether you’re upgrading from CMS or starting from scratch, our Service Portal consultants are masters at delivering custom portals tailored to your unique needs.

The Cerna Solution

Our consulting practice focuses on perfecting the following.

Premier user experience

Designing and building ServiceNow portals and custom applications since 2010

Recognized as an industry thought leader in the ServiceNow portal space

Featured in multiple Ask the Expert live streams

Multiple Knowledge conference breakout sessions

Popular blog sharing tips and strategies for building better ServiceNow user experiences

Proven Path to Adoption

Full service guidance through all phases of the project

Utilize modern design strategies to ensure relevant and adoptable solutions

Our well-refined agile discipline creates well run projects and intelligent solutions

We take the time to get to know you, so we can give you what you need

Phased Approach

Our white-glove approach focuses on identifying and remedying key issues.

Requirements Gathering

Demo Service Portal, collect requirements and deliver stories for acceptance

Iterative Development

Configure Service Portal as per best practice and customer requirements, continually show progress back to customer and collect new requirements

Testing & UAT Support

Support customer Acceptance Testers feedback and make configuration adjustments as appropriate

Go-Live & Hyper Care

Promote code to production and provide Hyper-Care

Aerospace Contractor

An enterprise Service Portal built for a large aerospace design and manufacturing company. Included are features such as departmental gateway pages, favorites, enhanced approvals UI, and a user-personalized homepage.

International Media Conglomerate

A mobile-friendly HR portal created for a global client in the entertainment industry. This portal features highly branded content that the end-user can personalize to best fit their needs and improve their overall experience. Users can create homepage favorites, view content specific to them, and quickly access help or additional resources.

Leading Real Estate Company

Large real estate company looking to create a unique and highly custom front-end for their employees. Cerna collaborated with the customer’s skilled technical resources to create a vision for a highly tailored, enterprise experience that their team can continue to support and build upon. This portal features multiple ways for users to browse and search, department gateway pages with imagery to personalize each department, and custom use cases such as shared mailbox & distribution list management.

National Pharmaceutical

Leading pharmaceutical company looking create a user-focused Portal experience. Initially the experience was IT Service Catalog focused, over time HR and other business services have been added.

PAC-12 University

PAC-12 University had an aggressive timeline to deliver a low customization Service Portal implementation to streamline their service offerings for Students and Staff. By choosing a few key enhancements and following a prescriptive implementation model, this client greatly enhanced the user experience, while meeting their aggressive implementation timeline.

University Medical Center

University Client navigating away from legacy ServiceNow CMS to Service Portal while expanding the experience outside of IT into HR and Facilities, with the ability to continue to add to that list. We built a scalable, mobile friendly front-end that would grow with the business needs as well as give their users an enhanced search experience and browsable departments to make navigating the portal more intuitive.

Aerospace Contractor

An enterprise Service Portal built for a large aerospace design and manufacturing company. Included are features such as departmental gateway pages, favorites, enhanced approvals UI, and a user-personalized homepage.

International Media Conglomerate

A mobile-friendly HR portal created for a global client in the entertainment industry. This portal features highly branded content that the end-user can personalize to best fit their needs and improve their overall experience. Users can create homepage favorites, view content specific to them, and quickly access help or additional resources.

Leading Real Estate Company

Large real estate company looking to create a unique and highly custom front-end for their employees. Cerna collaborated with the customer’s skilled technical resources to create a vision for a highly tailored, enterprise experience that their team can continue to support and build upon. This portal features multiple ways for users to browse and search, department gateway pages with imagery to personalize each department, and custom use cases such as shared mailbox & distribution list management.

National Pharmaceutical

Leading pharmaceutical company looking create a user-focused Portal experience. Initially the experience was IT Service Catalog focused, over time HR and other business services have been added.

University Medical Center

University Client navigating away from legacy ServiceNow CMS to Service Portal while expanding the experience outside of IT into HR and Facilities, with the ability to continue to add to that list. We built a scalable, mobile friendly front-end that would grow with the business needs as well as give their users an enhanced search experience and browsable departments to make navigating the portal more intuitive.

Leading Real Estate Company

Large real estate company looking to create a unique and highly custom front-end for their employees. Cerna collaborated with the customer’s skilled technical resources to create a vision for a highly tailored, enterprise experience that their team can continue to support and build upon. This portal features multiple ways for users to browse and search, department gateway pages with imagery to personalize each department, and custom use cases such as shared mailbox & distribution list management.

University Medical Center

University Client navigating away from legacy ServiceNow CMS to Service Portal while expanding the experience outside of IT into HR and Facilities, with the ability to continue to add to that list. We built a scalable, mobile friendly front-end that would grow with the business needs as well as give their users an enhanced search experience and browsable departments to make navigating the portal more intuitive.

Leading Real Estate Company

Large real estate company looking to create a unique and highly custom front-end for their employees. Cerna collaborated with the customer’s skilled technical resources to create a vision for a highly tailored, enterprise experience that their team can continue to support and build upon. This portal features multiple ways for users to browse and search, department gateway pages with imagery to personalize each department, and custom use cases such as shared mailbox & distribution list management.

University Medical Center

University Client navigating away from legacy ServiceNow CMS to Service Portal while expanding the experience outside of IT into HR and Facilities, with the ability to continue to add to that list. We built a scalable, mobile friendly front-end that would grow with the business needs as well as give their users an enhanced search experience and browsable departments to make navigating the portal more intuitive.

Leading Real Estate Company

Large real estate company looking to create a unique and highly custom front-end for their employees. Cerna collaborated with the customer’s skilled technical resources to create a vision for a highly tailored, enterprise experience that their team can continue to support and build upon. This portal features multiple ways for users to browse and search, department gateway pages with imagery to personalize each department, and custom use cases such as shared mailbox & distribution list management.

University Medical Center

University Client navigating away from legacy ServiceNow CMS to Service Portal while expanding the experience outside of IT into HR and Facilities, with the ability to continue to add to that list. We built a scalable, mobile friendly front-end that would grow with the business needs as well as give their users an enhanced search experience and browsable departments to make navigating the portal more intuitive.

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Service Portal

Increase employee engagement with an easy to use portal

Unified user experience

Custom service portal

The Cerna Solution

Premier user experience

Proven Path to Adoption

Top Shelf Solutions

Phased Approach

Requirements Gathering

Iterative Development

Testing & UAT Support

Go-Live & Hyper Care

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Email: info@cernasolutions.com

Phone: +1 844 804 6111

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