Service Portal

Increase employee engagement with an easy to use portal

A well designed and smartly built Service Portal lowers the cost of service management, thereby increasing productivity, and building employee confidence and productivity.

Unified user experience

Custom service portal

Cerna provides comprehensive Service Portal design and development services. Whether you’re upgrading from CMS or starting from scratch, our Service Portal consultants are masters at delivering custom portals tailored to your unique needs.

The Cerna Solution

Our consulting practice focuses on perfecting the following.

Premier user experience

Designing and building ServiceNow portals and custom applications since 2010

Recognized as an industry thought leader in the ServiceNow portal space

Featured in multiple Ask the Expert live streams

Multiple Knowledge conference breakout sessions

Popular blog sharing tips and strategies for building better ServiceNow user experiences

Proven Path to Adoption

Full service guidance through all phases of the project

Utilize modern design strategies to ensure relevant and adoptable solutions

Our well-refined agile discipline creates well run projects and intelligent solutions

We take the time to get to know you, so we can give you what you need

Top Shelf Solutions

Flexible portal solutions that scale as you grow

We build it right to ensure you get the most out of the Service Portal plugin

Modern, beautiful designs

User-focused solutions that are simple to use

Creative and innovative features that significantly improve user experience

Phased Approach

Our white-glove approach focuses on identifying and remedying key issues.

Requirements Gathering

Demo Service Portal, collect requirements and deliver stories for acceptance

Iterative Development

Configure Service Portal as per best practice and customer requirements, continually show progress back to customer and collect new requirements

Testing & UAT Support

Support customer Acceptance Testers feedback and make configuration adjustments as appropriate

Go-Live & Hyper Care

Promote code to production and provide Hyper-Care

Take the first step towards self-service

Our user experience experts are ready to transform your organization's self-service capabilities. Say goodbye to clunky wikis and hello to seamlessly connected knowledge articles and enhanced ticketing functionality.

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