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ServiceNow

Section 1: What problems have we solved with this service?

-Use cases from customer implementations
-Should cause the reader to ask: Can Cerna solve this for me, too?
-How the reader can tell if it is a problem for them

Powering the service-centered enterprise

ServiceNow’s cloud-based solutions power the service-centered enterprise. Advanced automation and process workflow capabilities provide a single platform for managing service relationships not only within IT, but also across the enterprise. With ServiceNow, IT can optimize their service model and evolve it to transform all enterprise service disciplines into highly proficient service providers.

Modern digital workflows

Single system of record

Unified view of IT

Tailored business applications

Single system of record

ServiceNow cloud-based solutions make it possible for organizations to deploy an enterprise-wide service model. ServiceNow solutions include one user interface, one code base, and one data model to create a single system of record. This means that IT, shared services, and lines-of-business can all leverage one system to define, offer, and manage enterprise services.

The Cloud Platform for Work

ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base, and one data model, delivering easy automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.

Consolidate Systems

Use a single system to automate and manage service relationships inside and outside the enterprise

Consolidate redundant IT service systems to a single system of record

Optimize Workflows

Standardize and globalize services processes across IT

Implement lights out, zero-touch automation to replace manual, redundant tasks

Automate enterprise shared services and line-of-business service delivery

Enhanced User Experience

Deliver an intuitive, approachable, and consumer-like service experience for all users across the global enterprise

Phased Approach

Our white-glove approach focuses on identifying and remedying key issues.

Requirements Gathering

Demo ServiceNow, collect requirements and deliver stories for acceptance

Iterative Development

Configure ServiceNow as per best practice and customer requirements, continually show progress back to customer and collect new requirements

Testing & UAT Support

Support customer Acceptance feedback and make configuration adjustments as appropriate

Go-Live & Hyper Care

Promote code to production and provide Hyper-Care

Section 3: Links to datasheets

Capabilities that scale with your business

Executives from the largest global enterprises rely on the ServiceNow enterprise IT cloud to deliver a variety of integrated solutions across multiple product categories including service automation, IT Operations Management (ITOM), IT Business Management (ITBM), Service Integration and Management (SIAM), IT governance, and application development.

Virtual Administration

Tailored Business Applications

Client Success

See how companies like yours use ServiceNow to improve business processes and efficiency.

Single System of Record

Created a single source of truth to allow processes across IT to execute with uniform information. Reduced cost by consolidating legacy systems to one source of truth that all of IT uses to consult, interact, and report.

Automate IT Services Applications & Processes

Simplify and consolidate redundant systems, automate manual tasks and deliver a consumer grade service experience to the enterprise.

Business Applications

Highly configurable, approachable and extensible cloud platform enables non-technical developers to repurpose existing applications or build new applications to automate service relationships

Reduced Infrastructure Maintenance Requirements

Utilize the secure, scalable and robust service automation platform, managed entirely through a web browser – no on-premise hardware or separate administration client software required.

Increased Efficiency of Common IT Processes

Lights-out, zero-touch automation is built into ServiceNow products to increase efficiency across a wide range of IT disciplines, including cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance.

Performance and Cost Reports

Report across any application – including custom applications – built on the ServiceNow Service Automation Platform as well as access to Key Performance Indicators (KPIs), benchmarking and executive dashboards.

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Security & Risk Solutions

IT Solutions

Business Solutions

HR Solutions

Customer Solutions

Email: info@cernasolutions.com

Phone: +1 844 804 6111 (US)

+44 (20) 33254077 (UK)

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ServiceNow

Powering the service-centered enterprise

Modern digital workflows

Single system of record

The Cloud Platform for Work

Consolidate Systems

Optimize Workflows

Enhanced User Experience

Phased Approach

Requirements Gathering

Iterative Development

Testing & UAT Support

Go-Live & Hyper Care

Capabilities that scale with your business

Client Success

Single System of Record

Automate IT Services Applications & Processes

Business Applications

Reduced Infrastructure Maintenance Requirements

Increased Efficiency of Common IT Processes

Performance and Cost Reports

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