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ServiceNow
Consulting & Implementation
Powering the service-centered enterprise
ServiceNow’s cloud-based solutions power the service-centered enterprise. Advanced automation and process workflow capabilities provide a single platform for managing service relationships not only within IT, but also across the enterprise. With ServiceNow, IT can optimize their service model and evolve it to transform all enterprise service disciplines into highly proficient service providers.
Modern digital workflows
Single system of record
ServiceNow cloud-based solutions make it possible for organizations to deploy an enterprise-wide service model. ServiceNow solutions include one user interface, one code base, and one data model to create a single system of record. This means that IT, shared services, and lines-of-business can all leverage one system to define, offer, and manage enterprise services.
The Cloud Platform for Work
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base, and one data model, delivering easy automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
Consolidate Systems
Use a single system to automate and manage service relationships inside and outside the enterprise
Consolidate redundant IT service systems to a single system of record
Optimize Workflows
Standardize and globalize services processes across IT
Implement lights out, zero-touch automation to replace manual, redundant tasks
Automate enterprise shared services and line-of-business service delivery
Enhanced User Experience
Deliver an intuitive, approachable, and consumer-like service experience for all users across the global enterprise
Phased Approach
Our white-glove approach to ServiceNow consulting can be broken into four phases:
Requirements Gathering
Demo ServiceNow, collect requirements and deliver stories for acceptance
Iterative Development
Configure ServiceNow as per best practice and customer requirements, continually show progress back to customer and collect new requirements
Testing & UAT Support
Support customer Acceptance feedback and make configuration adjustments as appropriate
Go-Live & Hyper Care
Promote code to production and provide Hyper-Care
Capabilities that scale with your business
Executives from the largest global enterprises rely on the ServiceNow enterprise IT cloud to deliver a variety of integrated solutions across multiple product categories including service automation, IT Operations Management (ITOM), IT Business Management (ITBM), Service Integration and Management (SIAM), IT governance, and application development.
Client Success
See how our ServiceNow consulting practice improves business processes and efficiencies for companies like yours.
Single System of Record
Created a single source of truth to allow processes across IT to execute with uniform information. Reduced cost by consolidating legacy systems to one source of truth that all of IT uses to consult, interact, and report.
Automate IT Services Applications & Processes
Simplify and consolidate redundant systems, automate manual tasks and deliver a consumer grade service experience to the enterprise.
Business Applications
Highly configurable, approachable and extensible cloud platform enables non-technical developers to repurpose existing applications or build new applications to automate service relationships
Reduced Infrastructure Maintenance Requirements
Utilize the secure, scalable and robust service automation platform, managed entirely through a web browser – no on-premise hardware or separate administration client software required.
Increased Efficiency of Common IT Processes
Lights-out, zero-touch automation is built into ServiceNow products to increase efficiency across a wide range of IT disciplines, including cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance.
Performance and Cost Reports
Report across any application – including custom applications – built on the ServiceNow Service Automation Platform as well as access to Key Performance Indicators (KPIs), benchmarking and executive dashboards.