Want to see CernaDoc in action? Contact us to learn how to document your ServiceNow instance.
See below for more information on how CernaDoc works.
The Importance of Quality Documentation
Maintaining ServiceNow is a team effort. With so many updates, changes, and enhancements being made to the platform, it can be difficult to know exactly what’s changed and what hasn’t. Documentation is an important component in effectively managing ServiceNow, but manually collected information can be time-consuming and severely incomplete.
CernaDoc by Cerna Solutions quickly and reliably compiles the key information needed to manage and understand the status of your ServiceNow instance. This allows managers to make accurately informed decisions, provides up-to-date details on mission-critical metrics, and is an invaluable tool in creating a detailed disaster recovery plan as needed.
CernaDoc offers detailed and reliable documentation of changes made to your ServiceNow instance, and also comes as a standard offering at the beginning and end of each project by Cerna Solutions. This allows our team to create an accurate representation of your environment before any work is started, as well as provide a valuable synopsis of the current state of your instance when the work is completed.
CernaDoc provides comprehensive reporting on:
• Catalog Items (and Variables)
• Tables and Fields
• Script Includes
• Business Rules
• Client Scripts
• Catalog Client Scripts
• Data Policies
• UI Actions
• UI Pages
• REST Messages
• SOAP Messages
• Scripted Web Services
• Scripted REST APIs
• Scheduled Summary Generations
• Scheduled Reports
• Scheduled Data
• Imports Data
• Sources Fix Scripts
Better documentation puts managers and developers back on the same page, and allows them each to do their jobs efficiently. This saves time by limiting the effort required gathering internal information, and decreasing errors or omissions made by manual documentation processes. More importantly, it delivers exhaustive insight into the areas of ServiceNow that you need most.