Connect everything in the work environment to ServiceNow, providing a centralized location to track, assign, and manage work. Integrate with third party applications to drive automation and enrich data.
Why It's Needed
INCREASE EFFICIENCY
Integrate disparate systems and processes leading to increased opportunity for automation, while reducing repetitive manual tasks.
DRIVE CONSISTENCY
A high quantity of manual tasks comes with human error, workflow and automation reduces the number of manual tasks and provides structure around tasks that cannot be automated.
BUILD TRANSPARENCY
Centralize the management and execution of processes and workflows making it easier to report on the status and health of organizational systems.
SIMPLIFY USER EXPERIENCE
Connect ServiceNow to other systems in your environment, reducing the number of places a user needs to go in order to place a request or seek help, leading to a simpler and friendlier user experience.
Why Cerna
Try, retry, re-mediate.
- Try first,
- If it fails, retry certain number of times
- If it continues to fail, IT addresses deficiency
Cerna’s highly skilled team of ServiceNow experts average over 6 years of experience on the platform, specializing in business process, requirements workshops, integrations, implementations, and more.
We work with customers to understand their challenges, processes and environment to find the solution that is right for them. Our expertise will help you find the simple, best practice approach, that works for your needs.
Customer Stories
Workday Integration for Onboarding
Rapid
Reduced the time to provision a new hire from 40 to 10 calendar days
Consistent
Reduced the number of missed or delayed provisioning tasks to zero
Efficient
Automated manual tasks led to increased efficiency
Automated Provisioning with Okta
Rapid
Reduced turnaround time of access requests from more than 10 days to as fast as a click of button
Consistent
The entire access request process from approval to provisioning is centralized providing transparency leading to increased compliance.
Efficient
Reduced number of manual tasks
