Connect everything in the work environment to ServiceNow, providing a centralized location to track, assign, and manage work. Integrate with third party applications to drive automation and enrich data. 

Why It's Needed

INCREASE EFFICIENCY

Integrate disparate systems and processes leading to increased opportunity for automation, while reducing repetitive manual tasks.

DRIVE CONSISTENCY

A high quantity of manual tasks comes with human error, workflow and automation reduces the number of manual tasks and provides structure around tasks that cannot be automated.

BUILD TRANSPARENCY

Centralize the management and execution of processes and workflows making it easier to report on the status and health of organizational systems.

SIMPLIFY USER EXPERIENCE

Connect ServiceNow to other systems in your environment, reducing the number of places a user needs to go in order to place a request or seek help, leading to a simpler and friendlier user experience.

Why Cerna

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Integration Methodology

Try, retry, re-mediate.

  1. Try first,
  2. If it fails, retry certain number of times
  3. If it continues to fail, IT addresses deficiency
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ServiceNow Experience

Cerna’s highly skilled team of ServiceNow experts average over 6 years of experience on the platform, specializing in business process, requirements workshops, integrations, implementations, and more.

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Not Just Developers

We work with customers to understand their challenges, processes and environment to find the solution that is right for them. Our expertise will help you find the simple, best practice approach, that works for your needs.

Customer Stories

Workday Integration for Onboarding

Rapid

Reduced the time to provision a new hire from 40 to 10 calendar days

Consistent

Reduced the number of missed or delayed provisioning tasks to zero

Efficient

Automated manual tasks led to increased efficiency


Automated Provisioning with Okta

Rapid

Reduced turnaround time of access requests from more than 10 days to as fast as a click of button

Consistent

The entire access request process from approval to provisioning is centralized providing transparency leading to increased compliance.

Efficient

Reduced number of manual tasks

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