Enable teams to approach IT operations proactively instead of waiting for manual identification of issues and events. ServiceNow’s powerful ITOM solution provides the necessary insight to detect service degradations and outages, identify and resolve issues, automate problem remediation, and manage IT cost and spending. This allows IT operations to quickly discover critical incidents, understand the root cause, and resolve problems faster and more efficiently.

Why It's Needed

IMPROVE VISIBILITY

Make better decisions regarding IT resources with a comprehensive view of your cloud infrastructure and on-premise data centers. Take action through a better understanding of the relationships between resources that make up your critical business services and how they impact one another.

FASTER PROBLEM RESOLUTIONS

Manage and support the health of services with ServiceNow’s in-depth graphical dashboard. Eliminate day-to-day chaos by pinpointing and prioritizing critical events, while using predictive intelligence to identify and resolve potential issues faster – sometimes before they happen.

CLOUD OPTIMIZATION AND COST MANAGEMENT

Use ServiceNow’s Cloud Management to improve efficiency and manage costs across a variety of cloud platforms. Make continuous improvements throughout the service lifecycle and integrate service management within hybrid and multi-cloud environments.

Why Cerna

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ServiceNow Experience

Cerna’s highly skilled team of ServiceNow experts average over 6 years of experience on the platform, specializing in business process, requirements workshops, integrations, implementations, and more.

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Orchestration

Stop letting small problems steal focus from vital activities critical to operations. Cerna Solutions can help orchestrate password reset, software deployment, and activity packs, as well as more advanced processes such as Active Directory accounts, onboarding, and offboarding automation.

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Auto-Provisioning

Manage cloud-sprawl by allowing team members access to what they need and creating guidelines on what access to limit. Integrate with approval and automation workflows to manage service lifecycle, and have complete control over cloud resources.

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Service Mapping

Understand how the components of business affect one another through traffic-based discovery and infrastructure information in the CMDB. Gain instant visibility into operational business services, IT infrastructure, and change history to quickly identify problems and their cause.

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Event Management

Keep cool during an event storm by reducing the noise with ServiceNow’s powerful single system of action. Integrate with pre-existing monitoring tools and use predictive intelligence to automatically generate actionable alerts and incidents for the operations team.

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Going Beyond ITOM

Develop the right plan and take action on what innovations are right for the organization, and how to transform the enterprise through other areas of ServiceNow’s capabilities, such as HR, Security Operations, Financial Management, and beyond.

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TALK WITH AN ITOM EXPERT