IT executives rely on ServiceNow’s broad set of integrated cloud solutions for IT service automation, IT Operations Management (ITOM), Technology Business Management (TBM), Service Integration and Management (SIAM), IT governance, and application development.

ServiceNow cloud-based solutions make it possible for organizations to deploy an enterprise-wide service model. ServiceNow solutions include one user interface, one code base, and one data model to create a single system of record. This means that IT, shared services, and lines-of-business can all leverage one system to define, offer, and manage enterprise services. With ServiceNow, IT can apply the mature IT service model or create custom applications to help enterprise service domains remove business friction and deliver a high impact service experience for all users.

IT executives from some of the largest global enterprises rely on the ServiceNow enterprise IT cloud to deliver a variety of integrated solutions across multiple product categories including service automation, IT Operations Management (ITOM), IT Business Management (ITBM), Service Integration and Management (SIAM), IT governance, and application development.


ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base, and one data model, delivering easy automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.


  • Use a single system to automate and manage service relationships inside and outside the enterprise
  • Consolidate legacy, redundant IT service systems to a single system of record for IT
  • Standardize and globalize services processes across IT
  • Implement lights out, zero-touch automation to replace manual, redundant tasks
  • Deliver an intuitive, approachable, and consumer-like service experience for all users across the global enterprise
  • Optimize the IT service model and evolve it to automate enterprise shared services and line-of-business service delivery


Every executive in a modern enterprise needs unprecedented access to real-time operational information for running the business. But the IT group charged with delivering that information has no unified information source of their own. In a classic "cobbler’s children" scenario, enterprise IT professionals are forced to pull information together from disparate sources, implement manual processes to connect disconnected applications, and embark on lengthy, complex application development projects – all while struggling to reduce cost.

  • Build a Single System of Record for IT

    Create a single source of truth to allow processes across IT to execute with uniform information. Reduce cost by consolidating legacy systems to one source of truth that all of IT uses to consult, interact, and report.

  • Automate it services applications and processes

    Simplify and consolidate redundant systems, automate manual tasks and deliver a consumer grade service experience to the enterprise.

  • Create custom applications across the enterprise

    Highly configurable, approachable and extensible cloud platform enables non-technical developers to repurpose existing applications or build new applications to automate service relationships.

  • Reduced infrastructure maintenance requirements

    Utilize the secure, scalable and robust service automation platform, managed entirely through a web browser – no on-premise hardware or separate administration client software required.

  • Increase efficiency of common IT processes

    Lights-out, zero-touch automation is built into ServiceNow products to increase efficiency across a wide range of IT disciplines, including cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance.

  • Report on performance and costs

    Report across any application – including custom applications – built on the ServiceNow Service Automation Platform as well as access to Key Performance Indicators (KPIs), benchmarking and executive dashboards.