Eliminate Backlog and Reduce Knowledge Gaps
ServiceNow administration aﬀects more than the IT department; it aﬀects the entire business. Organizations lack sufficient capacity to meet enterprise demand for ServiceNow. This limits the business' overall ability to expand and innovate ServiceNow to its full potential.
Cerna Solutions oﬀers a Virtual Admin program that allows organizations to take advantage of extensive ServiceNow expertise without the commitment of hiring additional full-time administrators. Cerna works with clients' unique requirements to create the right level of service. This allows access to the skills and experience to manage the ServiceNow platform, ensuring operational efficiency while meeting best practice standards.
Why It's Needed
INSUFFICIENT ADMIN CAPACITY
Organizations have insufficient ServiceNow admin capacity that is focused on their ServiceNow practice. Admins are split across a wide variety of applications and unable to stay up to date on the training required to get the most out of the platform. This results in slower fulﬁllment, limited use of the platform, and unnecessary frustration.
As projects and requests gather faster than they can be completed, the organization is unable to quickly take advantage of ServiceNow’s capabilities. Adding additional full-time resources is not always practical, and part time resources lack the hours to stay current with ServiceNow’s innovations.
SWAMPED BY ADMINISTRATION
Administrators are overwhelmed with support tasks, limiting the organization’s ability to expand and improve their ServiceNow platform. Offload administration tasks to virtual administrators, freeing internal teams to grow ServiceNow.
Cerna Solution’s highly trained Virtual Admin team delivers remarkable service with an unmatched level of ServiceNow qualiﬁcations. We provide proven resources with experience, training, and certiﬁcations to ensure ServiceNow needs are easily met.
Virtual Admin customers can expect prompt support and exceptional results. With Cerna’s Virtual Admin chat channel, access a ServiceNow expert whenever you need answers.
Flexible use of Cerna’s virtual administration team enables organizations to meet capacity for administrative demand. Thereby accelerating the delivery of enhancements and projects using freed resources and Cerna’s virtual administration program.