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ServiceNow Upgrade
Upgrade your ServiceNow environment
Being up to date on ServiceNow® allows you to leverage new features and functionality and maintain existing processes. Upgrades require careful planning to prepare the environment and organization for upcoming changes. Leverage automation and reusable test cases to cut down on effort and ensure a successful upgrade.
What to Expect
Stay compliant
N-1 means that you must be within 1 version of ServiceNow. With ServiceNow’s recent N-1 approach, staying compliant means upgrading to the newest release or the immediate previous release. Compliance is important because it ensures ServiceNow’s support for any major issues and allows you to leverage new functionality.
Leverage Our ServiceNow Expertise
Our experts average over 7 years of ServiceNow experience.
Proven Upgrade Path
Our proven upgrade path avoids common pitfalls while utilizing best practices
Successful Upgrade Experience
We provide proven resources with experience, training, and certifications to ensure the ServiceNow upgrade process runs smoothly
Tailored Planning
We will work with you to create a plan that best fits your organization and leverages our resources to fill gaps.
Whether you are a large enterprise with 12 environments or a small organization with two, we will create a plan to meet your needs
Best Practices
Using ServiceNow’s best practices for development is especially important when upgrading.
Our team will resolve defects found using best practices to ease future upgrades
Plan
Review the release notes and create a plan detailing upgrade and migration activities
Upgrade Sub-Production
Request a clone over your sub-production instance, schedule upgrade and review skipped list of records
Test & Resolve
Perform functional testing on instance and track fixes in update set and implementation plan, as needed
Upgrade Production
After successful upgrade and remediation in sub-production instance(s), schedule upgrade of Production environment, apply update sets and perform necessary testing
Client Success
See how companies like yours use ServiceNow to improve business processes and efficiency.
Strategic Execution
Executed an off-peak upgrade that limited organizational impact. This ensured N-1 compliancy and avoided the forced ServiceNow upgrade.
Dev Cycle Automation
Utilized automated testing to reduce the upgrade testing cycle from 200 hours to only a few hours.
Comprehensive Upgrade
By creating a full upgrade plan that identified risks, we were able to remediate issues ahead of time and launch the upgrade in approximately one month.
Go from N-1 to Early Adopter
ServiceNow's N-1 policy requires organizations to stay within two versions of the latest release. With new versions releasing twice a year, upgrade activities must occur at least once a year to avoid a forced upgrade.
Start planning today for your next upgrade, and begin your journey to becoming an early adopter. Get guidance on when and why you should upgrade, along with how to prepare for an upgrade using our expert best practices.